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mySQM™ Customer Service QA Software

Explore our 7-day free demo trial! A single platform for call centers to deliver great CX and lower costs. mySQM™ empowers and engages agents with real-time CX feedback, quality assurance, coaching, and recognition to deliver great CX.

Call Center Content

Discover effective strategies for managing a call center, improving customer satisfaction, and boosting your business' bottom line. Expert tips and insights.

Customer Service Quality Assurance

CQA monitors customer interactions based on post-call customer surveys and call compliance data to create agent accountability and for coaching purposes.

Call Center Agent Training

Call center agent training ensures every interaction your agents have with your customers and potential customers is carefully thought out.

Call Center Best Practices

Providing adequate training to call center representatives and monitoring call center metrics are some of the best practices that call centers can implement.

Customer Service Call Center Script

To be efficient, call centers must have the appropriate tools and insights, such as customer service scripts and QA software, to operate smoothly.

Call Center Monitoring

The process of tracking and collecting live call data in order to assess agent performance and gain insights into the company’s customer service capabilities.

Call Center Coaching

One way to ensure that a call center functions at an optimum level and provides the CX that will help achieve CSAT is to employ call center coaching.

Call Center Agents

To improve call center agent performance, businesses should provide training, procedures for handling different types of calls, ongoing feedback and coaching.

Call Center Performance

Providing an excellent experience for callers and employees is the key to increasing customer conversions and retention rates.

How to Achieve Customer Satisfaction

By improving customer satisfaction, you will be able to, in turn, improve customer retention and the lifetime value of your customers.

Quality Assurance in a Call Center

The role of quality assurance in a call center involves evaluating individual agents' interactions with customers and calls made to and from it.

Customer Service Dashboard

A customer service dashboard gives teams the ability to measure progress, recognize chances of success, and access performance metrics with a single glance.

Customer Support Services

Strengthening employee customer service skills is one of the best ways to improve the customer experience and streamline your call center performance.

Call Center Software

One of the most effective tools call center leaders have to ensure that calls are being handled appropriately is customer service quality assurance software.

Customer Experience Enhancement

Not only do customer experiences aid in distinguishing your company, but they also affect customer satisfaction and loyalty, leading to increased revenue.

Customer Service Best Practices

Learning best practices for excellent customer service can give you customers for life, who will also most likely become your best brand endorsers.

Call Center Metrics

A quality assurance strategy requires tracking a variety of call center metrics, such as call handle time and first-call resolution rate.

Customer Service Reports

In the age of social media, businesses simply cannot afford the ire of one dissatisfied customer who can broadcast his or her experience to the world.

Call Handling

Discover effective strategies for managing a call center, improving customer satisfaction, and boosting your business' bottom line. Expert tips and insights.

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