CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
With mySQM™ CX Insights software, coaching has never been easier or more effective for improving and providing great CX performance.
CX Essentials Coaching provides user-friendly, ongoing tracking of CSR CX performance.
Coaching opportunities are individualized to identify CSR-specific strengths and weaknesses.
CX soft skills and best practice suggestions are automatically provided to CSRs to improve CX.
The heart of CSR CX Essentials Coaching is the use of VoC survey feedback to track CX performance and to identify individual coaching opportunities. mySQM™ CX Insights software provides CX essentials soft skills automated suggestions for improving or providing great CX. The quickest and greatest contact center CX improvements come from improving individual CSR CX performance.
mySQM™ CX Insights software provides insights for coaches and trainers using VoC survey feedback through the CX Essentials Coaching feature. The software provides automated CX soft skills and best practice suggestions tailored to individual CSR improvement opportunities. The automated improvement suggestions speed up CX performance improvement and allows supervisors to spend more quality time coaching CSRs.
Backed by over 20 years of CX research and consulting data, the CX Essentials Coaching feature automatically provides best practices and coaching tips that are proven to be the most effective in improving CX metrics.
A single platform that stores VoC data and integrates robust coaching tools, mySQM™ eliminates the need for additional costly software, and frees up time for your coaching team to focus on efficient, effective, individual CSR improvements.
By using VoC feedback, mySQM™ eliminates guesswork by suggesting validated best practice coaching tactics that are specifically matched to the individual CX improvement opportunities of each front-line CSR, creating a more effective coaching process.
Learn more about mySQM™ CX Insights software to find out how SQM can help your company improve customer and employee experience through our Personalized Intelligence™ CX Essentials Coaching feature of the software.
Reach out today to book your demo.