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mySQM™ - CX Essentials Coaching

With mySQM™ CX Insights software, coaching has never been easier or more effective for improving and providing great CX performance.

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CX Performance Tracking

CX Essentials Coaching provides user-friendly, ongoing tracking of CSR CX performance.

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Coaching Opportunities

Coaching opportunities are individualized to identify CSR-specific strengths and weaknesses.

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Automated CX Improvement Suggestions

CX soft skills and best practice suggestions are automatically provided to CSRs to improve CX.

CSR Coaching Using VoC

The heart of CSR CX Essentials Coaching is the use of VoC survey feedback to track CX performance and to identify individual coaching opportunities. mySQM™ CX Insights software provides CX essentials soft skills automated suggestions for improving or providing great CX. The quickest and greatest call center CX improvements come from improving individual CSR CX performance.

mySQM™ CX Insights software provides insights for coaches and trainers using VoC survey feedback through the CX Essentials Coaching feature. The software provides automated CX soft skills and best practice suggestions tailored to individual CSR improvement opportunities. The automated improvement suggestions speed up CX performance improvement and allows supervisors to spend more quality time coaching CSRs.

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Data Driven

Backed by over 20 years of CX research and consulting data, the CX Essentials Coaching feature automatically provides best practices and coaching tips that are proven to be the most effective in improving CX metrics.

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Efficient

A single platform that stores VoC data and integrates robust coaching tools, mySQM™ eliminates the need for additional costly software, and frees up time for your coaching team to focus on efficient, effective, individual CSR improvements.

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Effective

By using VoC feedback, mySQM™ eliminates guesswork by suggesting validated best practice coaching tactics that are specifically matched to the individual CX improvement opportunities of each front-line CSR, creating a more effective coaching process.

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