SQM Group

FCR Best Practices
Case Studies

Learn from the best practices from North America's leading call centers.

Ready For Improvement In Your Call Center?

SQM is proud to offer the mySQM™ FCR Insights platform, a Saas tool to help reduce costs and drive effective first call resolution and customer experience improvement in your call center.

Case Studies - Helping Our Clients Succeed, One Individual at a Time

For more than twenty years, SQM Group has been helping customers to improve their FCR and CX performance to get the most from their customer interactions while reducing their operating costs. Read about how SQM has helped leading North American companies with the following FCR best practices: