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CX Best Practices
Case Studies

Learn from the best practices from North America's leading contact centers.

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SQM is proud to offer the mySQM™ CX Management platform, a Saas tool to help drive effective customer experience improvement in your contact center.

Case Studies - Helping Our Clients Succeed, One Individual at a Time

For more than twenty years, SQM Group has been helping customers to improve their CX performance and get the most from their customer interactions. From FCR improvement to coaching implementations, SQM has continued to lead the way on contact center CX best practice recommendations. Read about how SQM has helped leading North American companies with the following best practices: