CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Learn from the best practices from North America's leading contact centers.
SQM is proud to offer the mySQM™ CX Management platform, a Saas tool to help drive effective customer experience improvement in your contact center.
For more than twenty years, SQM Group has been helping customers to improve their CX performance and get the most from their customer interactions. From FCR improvement to coaching implementations, SQM has continued to lead the way on contact center CX best practice recommendations. Read about how SQM has helped leading North American companies with the following best practices:
Learn more about SQM Group, the mySQM™ CX Insights platform, and how we can help your company improve your CX delivery.