Customer Experience Software for Call Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Take advantage of 25 years of CX expertise, leverage knowledge and experience for your contact channel improvements, and get direction in pursuit of world-class CX mastery.
Each year SQM recognizes the best of the best customer experience professionals ranging from CSR’s up to the CX Leaders of an organization at our annual CX conference. SQM compiles and publishes the stories of our award winner annually so they can be shared and used to learn from to improve and provide great CX.
CX Success Stories ▶
Working with some of the leading contact centers throughout North America, SQM has documented some of the individual processes developed to ensure exceptional CX delivery and compiled a library of best practice articles and whitepapers on a range of topics including CSR Recognition, CSR Performance Management, Quality Assurance, and Desktop Applications.
We all know that in today's increasingly challenging contact center arena it is essential to provide an exceptional customer experience to ensure that customers stay loyal to your organization. SQM writes blog posts that focus on CX/EX research and best practices for improving and providing great CX.
We have written five books on customer and employee research and best practices that are designed to help contact center managers improve their people, process, and technology practices to improve and provide great CX/EX. All books are written by Mike Desmarais, MBA, Founder and CEO of SQM Group.
View All Books ▶
Learn more about SQM Group, the mySQM™ FCR Insights platform, and how we can help your company improve your CX delivery.