CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Since 1996, SQM has been awarding organizations for Contact Center Customer Experience (CX) Excellence. SQM’s Contact Center CX Awards are the most prestigious and sought after North American Contact Center CX Industry Awards. Our Awards Program includes acknowledging organizations that have demonstrated a best practice which has improved or provided a positive CX.Both SQM clients and non-SQM clients are eligible for CX Best Practice Awards. The CX Best Practice Awards application deadline is September 30th, 2019.
The total time commitment to complete all 5 Steps in the Process is approximately 2 days.
(1 Hour or Less Time Commitment)
(1 Hour Time Commitment)
(1 Day Time Commitment)
(2 Hour Time Commitment)
If you submitted a story in previous award years, or have won an award for previous submissions, and that CX best practice has continued to show CX, FCR, Csat and/or Esat improvements, or sustained high levels of performance, you can re-submit your story for consideration showing your new CX ratings.
SQM will recognize one organization for each CX Best Practice category with a trophy award presented to them at SQM’s Annual CX Conference & Industry Awards coming up September 1 - 3, 2020, at The Coeur d'Alene Resort, Idaho. CX Best Practice Award winners must have at least one person from their organization attend SQM’s CX Conference Awards Gala Dinner. The winner of a CX Best Practice Award may also be asked to present at SQM’s CX Conference.
For each category, the winning organization will receive a trophy award and certificate, as well as SQM will publicize your success. Organizations can submit CX best practices for any or all categories. An award will be given for each of the categories shown below: