Contact Center CSAT/QA Benchmark Snapshot Trial

Sign up to see if your company qualifies for a free CSAT/QA Benchmark Proof of Concept Trial (Valued at $75k)  

SQM's Contact Center CSAT/QA Benchmark Snapshot trial provides a current, data-driven assessment of your contact center's customer satisfaction (CSAT) and quality assurance (QA) performance using SQM's standardized customer experience (CX) and compliance metrics.

Leveraging Generative AI (GenAI), we evaluate a statistically valid sample of 400 recorded calls and conduct 400 corresponding post-call surveys (via email or phone) to accurately evaluate and deliver actionable insights that drive CSAT and compliance improvement. Since 1996, SQM's CSAT & QA Benchmark Snapshot has set the industry standard for measuring and predicting CSAT with up to 95% accuracy, benchmarking QA and CX performance against over 500 leading contact centers, and awarding organizations that achieve outstanding CSAT results.

Key Benefits

• Rapid Deployment, Minimal Disruption: No system integration is required; we start within days and have results within two weeks.
• Calibration for Accuracy: SQM leverages post-call surveys to validate and fine-tune GenAI QA results.
• Third-Party Validation: Gain objective insights to complement or challenge internal and external QA results.
• Actionable Recommendations: Use findings to guide coaching, tech investments, or process improvements.
• Comprehensive Benchmarking: Measure performance across industry verticals (e.g., Banking, Telecom, Healthcare, Insurance) and world-class contact centers in North America.
• Awards & Certifications: Companies that have demonstrated high QA and CSAT results will be awarded and/or certified as World Class companies for CX delivery.