SQM's Call Center Tools
CX ROI Calculator
Find out how much operational savings your call center will gain by using SQM's services which have a proven track record. It takes only 3 minutes to calculate your FCR improvement ROI.
Leadership Styles Questionnaire
Effective leaders can be found at all levels (e.g., supervisors to SVP) and use different leadership styles or elements of each unique leadership style. Find out your leadership style by completing our questionnaire.
Agent Cost Effectiveness Calculator
Use our cost-effectiveness calculator to see your call center team's potential operational savings.
Sample Size Calculator
Determine how many people you need to survey in order to get results that reflect the target population. Margin of error is calculated at the 95% confidence level and a response distribution of 50%.
Random List Generator
Let the random list generator make a quick decision for you by picking a choice from a selection list of items you provide.