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The Leader in Contact Center CX Improvement

For more than two decades, SQM has been providing solutions and effective CX improvements to contact centers across North America.

  • 407 ETR
  • American Express
  • Arizona Public Service
  • BC Hydro
  • BCAA
  • Connecticare
  • D and H
  • Enbridge
  • evicore
  • Genworth
  • Jackson National Life
  • LoyaltyOne
  • medsolutions
  • Perform Rx
  • Petro Canada
  • Prime Therapeutics
  • Rogers
  • Scotiabank
  • Telus
  • Vancity
  • VSP Vision Care
  • XploreNet
  • 407 ETR
  • American Express
  • Arizona Public Service
  • BC Hydro
  • BCAA
  • Connecticare
  • D and H
  • Enbridge
  • evicore
  • Genworth
  • Jackson National Life
  • LoyaltyOne
  • medsolutions
  • Perform Rx
  • Petro Canada
  • Prime Therapeutics
  • Rogers
  • Scotiabank
  • Telus
  • Vancity
  • VSP Vision Care
  • XploreNet

Some of the most successful contact centers in North America utilize SQM’s services for CX research, consulting, and performance awarding​:

  • 1800 O’Canada
  • 211 Ontario
  • 407 ETR
  • Accenture Business Services
  • Acer America
  • ACT
  • ADT Protectron
  • Advanta
  • AEA Technology
  • Aegis
  • Aetna
  • AIR MILES Reward Program
  • Alberta Blue Cross
  • Alberta Treasury Branches
  • Alberta Utility Commission
  • Allegra Direct Communications
  • Allianz Insurance
  • American Electric Power
  • Ameriprise
  • Amex Canada Inc.
  • APAC Customer Services, Inc.
  • Arizona Public Service
  • ATCO Electric
  • ATCO Gas
  • ATCO I-Tek
  • Aurora Loan Services
  • Australian Health Management
  • Aviall
  • Avon
  • Bank of Montreal
  • BC 211
  • BC Automobile Association (BCAA)
  • BC Contact Center Association
  • BC Ferries
  • BC Hydro
  • Bell Aliant
  • Bell Canada
  • Bell ExpressVu
  • Bell Mobility
  • Bell Sympatico
  • Best Direct Insurance
  • Boise Office Supplies
  • Brantford Hydro
  • Bristol Myers
  • Brother Canada
  • CAA Canada
  • Calgary Transit
  • Callogix
  • Cam Industrial
  • Canada Post
  • Canadian Medical Association
  • Canadian Red Cross
  • Canadian Student Loan Program
  • Canadian Tire Bank
  • Canadian Tire Financial Services
  • Canadian Tire Roadside Assistance
  • Canon
  • Capital One Financial
  • CareCore National
  • Carolina Power
  • CHEP
  • CIBC Bank
  • Cinergy
  • CitiFinancial
  • Citistreet
  • Citizens Bank of Rhode Island
  • Citizenship and Immigration Canada
  • CNH Industrial Parts & Service
  • Coast Mountain Bus Company
  • Cogeco Connexion
  • Computershare
  • ConnectiCare
  • Consumers Energy
  • Countrywide Home Loans
  • CP Rail
  • Crystal Decisions
  • Cubic
  • Curian
  • Davis + Henderson
  • Dell Business Process Outsourcing/Services
  • Delta Community Credit Union
  • Dignity Health
  • Discover Financial
  • Dobson Cellular
  • Edmonton Transit
  • Emedco
  • Enbridge Gas Distribution
  • Energy West
  • Enmax Encompass, Inc.
  • Epcor
  • Equipsuper
  • Exelon Corp
  • Express Scripts
  • eviCore healthcare
  • Family Maintenance Enforcement Program (FMEP)
  • Fas Gas
  • FedEx
  • FIDO
  • First American SMS
  • First Data
  • Florida Power
  • FortisBC
  • Genetec
  • GMAC Mortgage
  • Golden Casket Lottery Corporation
  • Grand & Toy
  • Halton Region
  • HCL
  • HSBC
  • HTS Texas
  • Human Resources Development Canada
  • ICG Propane
  • Idaho Power
  • Identity Theft Assistance Corp
  • ING Bank of Canada
  • ING USA
  • Inland Cement
  • Intoxalock
  • Jackson
  • Jamaica National Building Society
  • Kal Tire
  • Kohl’s
  • Laurentian Bank
  • Liberty Mutual
  • LifeScan
  • London Hydro
  • LoyaltyOne
  • Mabe
  • Magellan
  • Manitoba Hydro
  • Manpower
  • Marriott International, IR Client Services
  • MD Physician Services
  • Mead Johnson
  • MedSolutions
  • Mellon
  • Millennium1 Solutions
  • Molson/Coors
  • MTS Allstream
  • National Bank
  • Nationwide Carpet
  • Nevada Power
  • Nobel Biocare
  • Noridian Mutual Insurance Company
  • Northeast Utilities
  • Novo 1
  • OfficeMax
  • Old Mutual Financial Network
  • OptionsXpress
  • Pacific Blue Cross
  • Pacific Power
  • PacifiCorp
  • Pegasus
  • PerformRX
  • Petro-Canada, a Suncor Energy Business
  • Preferred Health
  • President’s Choice Financial
  • President's Choice Financial Insurance
  • Prime Therapeutics
  • Purolator
  • Quality Technology Services
  • Quantum
  • Reliable Office Supplies
  • Rogers Communications Inc.
  • Royal Bank
  • Safeway
  • Sage AccPac Canada
  • SaskTel
  • Scotia iTRADE
  • Scotiabank
  • Scotiabank International Chile
  • Scotiabank International Dominican Republic
  • Scotiabank International Jamaica
  • Scotiabank International Mexico
  • Scotiabank International Peru
  • Scotiabank International Trinidad and Tobago
  • ScotiaLife
  • ScotiaMcLeod
  • Sears
  • Semperian (GMAC Auto)
  • SEPTA
  • Seton
  • Shaw Direct
  • Sierra Pacific Power
  • Sitel
  • Spherion
  • Sprint
  • Squirrel Software
  • St.George Bank
  • Staples
  • Star Choice
  • StudentAid BC
  • Sun Life Financial
  • Sun Media
  • Suncorp
  • Tata Consultancy Services (TCS)
  • Teleperformance (Testimonial)
  • Telstra
  • TELUS
  • TELUS Employer Solutions Inc.
  • Terasen Gas
  • The HON Company
  • The Schwan Food Company
  • Themis
  • Tolko Industries Ltd.
  • Toronto Hydro
  • Toronto Star
  • Trail Appliances
  • Transalta
  • U.S. Bank
  • Unisys
  • UPMC Health Plan
  • UPS
  • Utah Power
  • Utilicorp
  • Vancity Savings Credit Union
  • Videotron
  • Virgin Mobile
  • VSP Vision Care (Testimonial):
    Altair
    Eyefinity
    Marchon
    Vision Services
    VSP Labs
  • WestJet
  • Whirlpool
  • Workers Compensation Board
  • Xerox ACS
  • Xplornet
  • ZIONS Bank

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Case Studies

Every year, SQM works with over 500 leading contact centers throughout North America, guiding them to substantial improvements in their customer experience delivery. Backed with data, research, and an extensive list of recognized CX Best Practices, SQM has helped organizations achieve their goals, delivering effective analysis and recommendations. For more on how we've helped some of the leaders in the contact center industry, view our library of case studies. See for yourself how SQM helps customers improve their CX and EX delivery, one individual at a time.

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Client Testimonials

At SQM's annual CX Conference & Awards, the leaders in contact center customer experience gather to celebrate their outstanding accomplishments and excellence in customer and employee experience delivery. Their stories and successes are a testament to the hard work of their management, supervisors, and agents. Learn more about their impressive accomplishments and hear how working with SQM has helped them reach their CX and EX goals.

a laptop and cellphone with client 5 star reviews, pop up testimonial cards are surroundingthem