CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
For more than two decades, SQM has been providing solutions and effective CX improvements to contact centers across North America.
Every year, SQM works with over 500 leading contact centers throughout North America, guiding them to substantial improvements in their customer experience delivery. Backed with data, research, and an extensive list of recognized CX Best Practices, SQM has helped organizations achieve their goals, delivering effective analysis and recommendations. For more on how we've helped some of the leaders in the contact center industry, view our library of case studies. See for yourself how SQM helps customers improve their CX and EX delivery, one individual at a time.
At SQM's annual CX Conference & Awards, the leaders in contact center customer experience gather to celebrate their outstanding accomplishments and excellence in customer and employee experience delivery. Their stories and successes are a testament to the hard work of their management, supervisors, and agents. Learn more about their impressive accomplishments and hear how working with SQM has helped them reach their CX and EX goals.
Ready to see a remarkable improvement in your contact center's CX and EX delivery? Connect with us today and let us guide you to effective change.