Contact Center Industry Award Winners

SQM benchmarks over 500 leading international contact centers on an annual basis and has been conducting CX benchmarking studies since 1996. On an annual basis, SQM conducts 1.5 million surveys with customers who have used a call center, email, website, IVR, or retail site contact channel. SQM also conducts over 25,000 surveys annually with employees who work in contact centers. SQM's customer and employee contact center research database is one of the largest in North America. SQM does business in 15 countries around the globe including Canada, United States, Argentina, Australia, India, Philippines, Costa Rica, Mexico, Dominican Republic, and Jamaica.