SQM Group is a leading North American first call resolution software, research, and performance awarding firm. We specialize in helping call centers be more cost effective by improving FCR, Csat, and Esat performance through the capture, analysis, reporting, and actioning of customer and employee feedback. Through our mission and strategy, SQM fosters an amazing culture of transformation, friendliness, collaboration, and teamwork with a customer-centric mindset.
We are an equal opportunity employer. It is our policy to provide equal career opportunities to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.
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Learn more about SQM Group, the mySQM™ FCR Insights platform, and how we can help your company improve your CX delivery.