Customer Experience Software for Call Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
An employee recognition program that awards points based on individual customer experience performance that is captured in mySQM™ FCR Insights software. Points can be redeemed rewards that matter most to employees, including an SQM debit card. Our program is the quickest approach to motivate employees to improve and provide great customer experience.
CSRs earn award points based on customer survey feedback and other contributions.
Use gamification to increase CSR points, have fun and motivate CSRs to provide great CX.
Points can be redeemed using SQM debit cards, gift cards, etc. to purchase what CSRs want.
mySQM™ FCR Insights software includes an effective CSR reward and recognition program that is a best practice and the quickest approach to motivate CSRs to improve and provide great CX. Recognizing positive CSR behavior by rewarding Voice of the Customer survey feedback and other contributions motivates CSRs to repeat positive behaviors. mySQM™ FCR Insights software recognizes CSRs in a frequent, descriptive and impactful manner making it a powerful tool for improving CX, employee retention, and lowering operating costs.
CSRs earn points based on positive behaviors exhibited in their daily customer interactions. Based on the VoC survey feedback, mySQM™ FCR Insights software automatically awards points for CSR performance. A CSR can also earn points for any type of positive behavior and contribution from their peers and supervisors. Frequently rewarding and recognizing positive behaviors motivates CSRs, and promotes repeated action.
Gamification enhances the motivation of CSR willingness to improve their CX and makes the working environment more fun. As a result, positive CX behaviors become an ingrained part of the culture and experience within the call center. Adding contests and recognition creates motivated CSRs that propels your entire call center to improve and provide great CX.
CSR points earned can be redeemed using many options including, an SQM debit card, gift cards, corporate swag, time off, etc. Repeating positive CX behaviors in customer interactions and improving CX performance allows CSRs to earn more rewards that can be used in day-to-day life (e.g. coffee, lunch, merchandise, movie, etc.). Using their SQM debit card gives a CSR instant gratification knowing the great CX they provided allowed them to pay for something they wanted.
Learn more about mySQM™ FCR Insights software to find out how SQM can help your company improve customer and employee experience through our Personalized Intelligence™ Reward and Recognition feature of the software.
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