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mySQM™ - Rewards & Recognition

Award Points based on CSR CX performance that is captured in mySQM™ CX Insights software and can be redeemed using an SQM debit card, gift cards, corporate merchandise, time off, etc. This best practice is the quickest approach to motivate CSRs to improve and provide great CX.

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Earn Award Points

CSRs earn award points based on customer survey feedback and other contributions.

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Gamification

Use gamification to increase CSR points, have fun and motivate CSRs to provide great CX.

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Redeem Award Points

Points can be redeemed using SQM debit cards, gift cards, etc. to purchase what CSRs want.

Motivation & Recognition

mySQM™ CX Insights software includes an effective CSR reward and recognition program that is a best practice and the quickest approach to motivate CSRs to improve and provide great CX. Recognizing positive CSR behavior by rewarding Voice of the Customer survey feedback and other contributions motivates CSRs to repeat positive behaviors. mySQM™ CX Insights software recognizes CSRs in a frequent, descriptive and impactful manner making it a powerful tool for improving CX, employee retention, and lowering operating costs.

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Points

CSRs earn points based on positive behaviors exhibited in their daily customer interactions. Based on the VoC survey feedback, mySQM™ CX Insights software automatically awards points for CSR performance. A CSR can also earn points for any type of positive behavior and contribution from their peers and supervisors. Frequently rewarding and recognizing positive behaviors motivates CSRs, and promotes repeated action.

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Gamification

Gamification enhances the motivation of CSR willingness to improve their CX and makes the working environment more fun. As a result, positive CX behaviors become an ingrained part of the culture and experience within the contact center. Adding contests and recognition creates motivated CSRs that propels your entire contact center to improve and provide great CX.

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Redemption

CSR points earned can be redeemed using many options including, an SQM debit card, gift cards, corporate swag, time off, etc. Repeating positive CX behaviors in customer interactions and improving CX performance allows CSRs to earn more rewards that can be used in day-to-day life (e.g. coffee, lunch, merchandise, movie, etc.). Using their SQM debit card gives a CSR instant gratification knowing the great CX they provided allowed them to pay for something they wanted.

A shopping card with gift bags and presents on top of an SQM credit card