SQM Group logo

The Resources You Need at the Touch of a Finger

Our resources are designed for helping contact centers, supervisors, and agents improve first call resolution, customer service, cost, employee and customer satisfaction. 



Our call center resource library is filled with client CX Award stories, case studies, blogs, and books dedicated to helping contact centers improve FCR and provide great CX. This library is full of easy-to-use resources and validated practices based on award-winning agents, supervisors, and call centers all at the touch of a finger.

View Library

An image of a laptop with a book coming out of it. There is a cell phone filled with books.


Our helpful tools provide valuable insights personalized to your FCR and CX research success. We offer a powerful ROI calculator to quantify the operational savings your FCR can deliver, a useful sample size calculator for creating representative VoC survey programs, and a random list generator to keep your data collection statistically sound.

View Tools

 an isometric drawing of a computer and graphs with a gear and a calculator beside it.