Since 1996, SQM has been awarding organizations for Contact Center Customer Experience (CX), Employee Experience (EX), and CX Best Practices. SQM’s Awards Program is considered the most prestigious and sought-after North American contact center industry awards. What makes SQM’s awards unique is that they are based on customers who have used a contact center, and/or employees who work in a contact center.
The Nomination Process requires submitting a CX best practice (e.g., people, process, and technology practices) story. In addition, the process could potentially include a phone interview or an onsite visit with SQM subject matter experts. If an onsite visit is required, we ask the organization to demonstrate the reasons why they believe they have a CX Best Practice.