FCR Improvement Software for Call Centers
Studies Designed to Improve FCR and Provide Great CX
Awards Recognizing Excellence in FCR, CX, and EX Delivery
The Resources You Need to Improve FCR, CX, and EX
Improve FCR, CX, and EX - One Individual at a Time
We want to know what makes your leader(s) so great.
With customer’s expectations and needs becoming increasingly more complex for organizations, professionals in the contact center industry are adapting to a more customer centric culture. So, what makes a good company great? Simply put, its leaders and their employees. At SQM, we’re always on the lookout for great leaders who are driven in improving contact center FCR and providing an exceptional customer experience and making sure the organizations goals and objectives are centered around their customers.
CX Leader Award Nomination
The nominations must be based on the employee experience with their manager, director, etc. that meets any of the following attributes. Nominations should be submitted to SQM by any individuals proud of their company’s leaders in charge of improving FCR and customer experience.
Start the Recognition
What are you doing to ensure you continue to grow and develop as a CX leader?
At work, always think like a customer instead of an employee, influence decisions that assist our members to better understand their healthcare benefits, and provide the type of service that is world class as determined by the VoC. - Ken Baur - Security Health Plan
Everything. Without the customer we are nothing. There is no business. In this fast-paced world, where there are so many options, how you treat your employees and how they treat your customer will be the make or break of your business. - Lana Pruett - Blue Cross Blue Shield of Kansas