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Quality Assurance Solution that Transforms Call Center Customer Service

The Best QA Solution to Monitor, Motivate, and Manage Agents to Deliver Great CX

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Trusted by the Best Companies

We have been working with SQM for decades — mySQM™ QA has great data mining and agent performance CX improvement opportunity capabilities.

Holly Abbot Associate Vice President Support Group, Canadian Tire Bank

mySQM™ QA helps us to be more holistic in our CX approach — resulting in over 20 years of world-class CX delivery.

Joshua Dart Director of Customer Experience, VSP Vision

mySQM™ QA software is fantastic — there is an SQM debit card feature that we use to immediately recognize agents with dollars for delivering great CX.

Maria Stopainig Director of Customer Service, Alberta Blue Cross

mySQM™ QA has helped us improve CX — by being able to see the opportunities that come from customer's feedback.

Ken Baur Director of member Experience, Security Health Plan

4.6 a gold star a gold star a gold star a gold star a gold star
Stars on G2 for mySQM™ QA Software Reviews

personalized agent dashboard

Personalized Agent Dashboards

Customer satisfaction, first call resolution, mySQM™ QA Score benchmarking, and ranking data are captured and reported in real-time through mySQM™ QA personalized agent dashboards.

Great agent and supervisor performance is awarded and certified.

quality assurance dashboard

Automate Your QA Program

Our mySQM™ QA 360° approach captures and combines three data sources:

  1. CX post-call surveys,
  2. Call handling, and
  3. Call compliance data

mySQM™ QA uses a single platform for call centers to capture and automate scoring. The call handling, compliance, and benchmark data insights help transform your QA program to provide great CX, lower costs, protect the business, and predict Csat.

call center agent reciving rewards

Real-time Recognition to Motivate Agents

Through mySQM™ QA, agents receive award points based on post-call surveys and QA performance to motivate them to deliver great CX. Award points earned are captured in real-time, converted to dollars, and redeemed using an SQM debit card to financially recognize excellent performance.

AI self-coaching dashboard

AI-Generated Agent Self-Coaching

mySQM™ Agent Self-Coaching uses AI-generated personalized suggestions to empower and enable them to improve their Csat and QA performance.

Agent Self-Coaching allows them to take ownership of their performance.

Do You Want To Improve Your Customer Service and Agent Engagement?

Request a Live 30-Minute Demo and Free 7-Day Trial

Use our ROI calculator to see your call center's potential operational savings for every one percentage point increase in FCR and the great ROI opportunity you have for using our mySQM™ Customer Service QA software. The average payback period is less than 3 months. It only takes a few minutes to complete.

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