CX

 RESEARCH

SQM’s customer experience research focuses on questions designed to provide clear insights to drive contact channel improvement and benchmarking against industry peers.

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CX

 CONSULTING

SQM’s consulting services provide your organization with contact center best practices tailored to your business and based on employee and customer experience surveys.

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CX

 AWARDING

SQM’s contact center customer experience awards are the most prestigious and sought after North American industry awards. Based on your customers’ point of view, awards are given for one contact resolution (OCR), first call resolution (FCR), customer satisfaction (Csat), and employee satisfaction (Esat).

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