CX Research Consulting Awards

Customer Experience Research
Customer Experience Research
Customer Experience Research
 RESEARCH
SQM is a leading marketing research specialist firm for benchmarking, tracking, and improving customer and employee experience.
CX RESEARCH
Customer Experience Consulting
Customer Experience Consulting
Customer Experience Consulting
 CONSULTING
SQM’s consulting approach is based on best practices required to improve CX - and draws upon years of client work and research.
CX CONSULTING
Customer Experience Awards
Customer Experience Awards
Customer Experience Awards
 AWARDING
SQM’s customer and employee experience and best practices awards are the most prestigious and sought-after industry awards in North America.
CX AWARDING

SQM Customer Experience Benchmarking Study CX Benchmarking Study

CX Benchmarking Study

 

SQM’s Contact Channel Customer Experience Study accurately measures, benchmarks, and identifies opportunities for improving a specific contact channel customer experience. SQM conducts voice of the customer research for all major contact channels (e.g., call center, IVR self-service, email, web self-service, chat, and mobile self-service), and is viewed by the contact center industry as being the thought leader and the gold standard for measuring, benchmarking, and improving CX.

 

CustomerEmotionalResponseFeatureBlogImage.jpg Customer Experience Conference and Industry Awards

CX Conference & Industry Awards

 

SQM’s CX conference and industry awards is coming up May 7 - 9, 2019 with over 20+ speakers and 400+ attendees in Spokane, WA at the Historic Davenport Hotel. Attendees will discover ground-breaking CX research and learn CX best practices to improve their customers’ experiences when contacting their organization. 85% of attendees rate this conference as world-class, and our awards and certification programs are considered the most credible and rewarding in the contact center industry.