CX Research Consulting Awards
CX Benchmarking Study
SQM’s Contact Channel Customer Experience Study accurately measures, benchmarks, and identifies opportunities for improving a specific contact channel customer experience. SQM conducts voice of the customer research for all major contact channels (e.g., call center, IVR self-service, email, web self-service, chat, and mobile self-service), and is viewed by the contact center industry as being the thought leader and the gold standard for measuring, benchmarking, and improving CX.
CX Conference & Industry Awards
SQM’s CX conference and industry awards is coming up May 7 - 9, 2019 with over 20+ speakers and 400+ attendees in Spokane, WA at the Historic Davenport Hotel. Attendees will discover ground-breaking CX research and learn CX best practices to improve their customers’ experiences when contacting their organization. 85% of attendees rate this conference as world-class, and our awards and certification programs are considered the most credible and rewarding in the contact center industry.