mySQM™ TOOLS CX CONTENT CONTACT

CX Research Consulting Awards

Customer Experience Research
Customer Experience Research
Customer Experience Research
 RESEARCH
SQM is a leading market research specialist firm for benchmarking, tracking, and improving customer and employee experience, powered by SQM’s mySQM™ CX Insights software.
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CX RESEARCH
Customer Experience Consulting
Customer Experience Consulting
Customer Experience Consulting
 CONSULTING
SQM’s consulting approach is based on the best practices required to improve CX with a proven track record for helping clients improve their CX.
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CX CONSULTING
Customer Experience Awards
Customer Experience Awards
Customer Experience Awards
 AWARDING
SQM’s customer and employee experience and best practice awards are the most prestigious and sought-after industry awards in North America.
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CX AWARDING
SQM Customer Experience Benchmarking Study CX Benchmarking Study

CX Benchmarking Study

SQM’s Contact Channel Customer Experience Study accurately measures, benchmarks, and identifies opportunities for improving a specific contact channel customer experience. SQM conducts voice of the customer research for all major contact channels (e.g., call center, IVR self-service, email, web self-service, chat, and mobile self-service), and is viewed by the contact center industry as being the thought leader and the gold standard for measuring, benchmarking, and improving CX.

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Customer Experience Conference Customer Experience Conference and Industry Awards

CX Conference & Industry Awards

SQM’s CX conference and industry awards is coming up April 28 - 30, 2020 with over 20+ speakers and 400+ attendees in Coeur d'Alene, ID at the Coeur d'Alene Resort. Attendees will discover ground-breaking CX research and learn CX best practices to improve their customers’ experiences when contacting their organization. 85% of attendees rate this conference as world-class, and our awards and certification programs are considered the most credible and rewarding in the contact center industry.

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