ABOUT
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RESEARCH
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CONSULTING
CX Best Practice Certification
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AWARDING
Awards Program
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CONFERENCE
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SQM Group CX Research improving customer and employee experience
RESEARCH
SQM is a leading research specialist firm for measuring, benchmarking, and improving customer and employee experience.
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RESEARCH
CX RESEARCH
CAPABILITIES
CONTACT CHANNEL
CX STUDY
ENTERPRISE-WIDE
CX STUDY
CONTACT CENTER
EX STUDY
ENTERPRISE-WIDE
EX STUDY
CONSULTING
SQM’s consulting approach is based on best practices required to improve CX - and draws upon years of client work and research.
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CONSULTING
CX BEST
PRACTICES
CX JOURNEY
MAPPING
IDCA IMPROVEMENT
CYCLE
FCR IMPROVEMENT
PLAN
CX ESSENTIALS
AWARDING
SQM’s customer and employee experience and best practices awards are the most prestigious and sought-after industry awards in North America.
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AWARDING
AWARD
WINNERS
AWARDS
PROGRAM
NOMINATION
PROCESS
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