With the new year quickly approaching, we thought it would be helpful to share our Top 10 most popular blogs in 2022 that can help your call center improve customer service QA performance in 2023.
At SQM Group, we are frequently asked if there is a silver bullet to delivering great call center customer service. Unfortunately, at SQM, we can safely say there is no silver bullet to answer this question.
However, call center leaders can enhance their knowledge, skills, and abilities with SQM Group's blogs on the latest research and best practices for delivering great customer service QA.
SQM call center industry blogs are an excellent way to enhance your thinking and inform you about new call center research, tips, and best practices for delivering superior customer service.
SQM blogs are based on benchmarking and tracking customer service performance with over 500 leading North American call centers. So if you want to stay in the know, sign up for SQM Group's RSS feed and have our Customer Service QA blogs delivered straight to your inbox upon publication.
We wish you a successful 2023 in your Customer Service QA Efforts. Happy reading!