Flexible Integration
Our flexible integrations support both real-time APIs and secure SFTP workflows, making it easy to retrieve call data into our platform and return automated QA insights to any system.
SQM Open API
If we don’t support your system yet, or prefer, you can use SQM’s open API to send call audio and metadata to our platform and pull scores, alerts, and insights directly into your QA or CX tools.
Connect to BI Apps
SQM’s QA/CX data exporter lets you easily import raw data and reports into tableau or Power BI apps, streamlining your reporting and delivering comprehensive CX and compliance visibility.
Genesys
Automatically import recorded calls from your Genesys system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive analysis.
Salesforce
Automatically import data from our mySQM™ QA tool to pull scores, alerts, CX, and compliance insights directly into your Salesforce tools.
SQM API
You can use SQM’s open API to send call audio and metadata to our platform and pull scores, alerts, and insights directly into your QA or CX tools.
Power BI
SQM’s QA/CX data exporter enables you to import raw data easily, and SQM reports into your Power BI app, resulting in streamlining the reporting process.
Five9
Automatically import recorded calls from your Five9 system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive analysis.
tableau
SQM’s QA/CX data exporter enables you to import raw data easily, and SQM reports into your tableau app, resulting in streamlining the reporting process.
Talkdesk
Automatically import recorded calls from your Talkdesk system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive intelligence analysis.
NICE
Automatically import recorded calls from your NICE system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive intelligence analysis.
Webex
Automatically import recorded calls from your CISCO system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive intelligence analysis.
Amazon Connect
Automatically import recorded calls from your Amazon system into our mySQM™ QA for evaluating, predicting CSAT, and comprehensive intelligence analysis.
Contact Center Auto QA FREE Trial
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