Contact Center Industry 2016 Award Winners
A Message from Mike Desmarais, Founder and CEO, SQM Group
As Founder of SQM Group, I look forward to the moment every year when we announce the winners of our annual Contact Center Customer Experience (CX) Awards program.
SQM awards CX excellence for FCR, customer and employee satisfaction performance for the contact center industry. We have recognized top performing organizations since 1998. SQM awards are unique in the industry as they are based on surveys with customers who have used a contact center and employees who work in a contact center. Our contact center CX best practice awards are considered the fairest and most credible CX awards in the industry as they are based on voice of the customer and voice of the employee survey ratings.
SQM has more than 50 different awards that recognize the top performing contact centers. As we approach the deadline of December 31, 2017 for our current awards year, SQM is once again honored to recognize last year’s Contact Center CX Award winners for their outstanding achievements in 2016. I invite you to see the full list of award winners from 2016 here.
Congratulations to all of our award winners!
Best, Mike Desmarais