mySQM™ Customer Service QA Software is Built Specifically for Contact Centers
Since 1996, SQM has been a leading provider of contact center CXM software. mySQM™ Customer Service QA software is specifically designed to help contact centers improve FCR and deliver great customer and employee experiences. Using our software, our client's average ROI is 450%, and the payback period is less than 3 months.
The below links might be of interest to you for how our mySQM™ Customer Service QA software can help you improve your contact center CX:
Business Case
Learn about the business case for using mySQM™ FCR Insights Software to improve your operating costs and customer experience by focusing on first call resolution, call resolution, and customer satisfaction metrics at the contact center and customer representative levels.
ROI Calculator
Features and Benefits
The standard features of mySQM™ FCR Insights software are designed to help contact centers capture, analyze, benchmark, report, and action customer and employee experience data. The Personalized Intelligence® features of our CX software are designed to provide individualized insights at a CSR level to help them with their CX improvement efforts.
Watch Demo
Find out how mySQM™ FCR Insights Software can help your company improve overall contact center CX metrics, and take advantage of the power of Personalized Intelligence® for improving your Customer Representative call resolution and customer satisfaction performance.