Customer Experience Software for Call Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
mySQM™ CX Insights software is specifically designed for contact centers to help them deliver great customer and employee experiences. Our cloud-based subscription platform captures, benchmarks, and reports customer experiences, helping drive improvement from individual agents to the organization as a whole.
The standard features of mySQM™ CX Insights software are built to help contact centers capture, analyze, benchmark, report and action customer and employee experience data. The Personalized Intelligence features of mySQM™ CX Insights software are designed to provide individualized insights at a CSR level to help them with their CXM efforts. The combination of standard and Personalized Intelligence features is a powerful approach to assist front-line employees, analysts, and business managers to improve their CX.
Learn more about mySQM™ CX Insights software to find out how SQM can help your company improve customer and employee experience.
Reach out today to book your demo.