mySQM™ FCR Insights Software - A Powerful Tool Built Specifically For Contact Centers
mySQM™ FCR Insights software is specifically designed for contact centers to help them deliver great customer and employee experiences. Our cloud-based subscription platform captures, benchmarks, and reports customer experiences, helping drive improvement from individual agents to the organization as a whole.
The standard features of mySQM™ FCR Insights software are built to help contact centers capture, analyze, benchmark, report and action customer and employee experience data. The Personalized Intelligence features of mySQM™ FCR Insights software are designed to provide individualized insights at a CSR level to help them with their CXM efforts. The combination of standard and Personalized Intelligence features is a powerful approach to assist front-line employees, analysts, and business managers to improve their customer experience.