CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
mySQM™ CX Insights software is specifically designed for contact centers to help them deliver great customer and employee experiences. Our cloud-based subscription platform captures, benchmarks, and reports customer experiences, helping drive improvement from individual agents to the organization as a whole.
The standard features of mySQM™ CX Insights software are built to help contact centers capture, analyze, benchmark, report and action customer and employee experience data. The Personalized Intelligence features of mySQM™ CX Insights software are designed to provide individualized insights at a CSR level to help them with their CXM efforts. The combination of standard and Personalized Intelligence features is a powerful approach to assist front-line employees, analysts, and business managers to improve their CX.
Learn more about mySQM™ CX Insights software to find out how SQM can help your company improve customer and employee experience.
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