SQM Group - Call Center QA Specialist

Thank You for Contacting Us for a Software Demo!

Here is what you can expect next from us:

  • A member of our team will connect with you within the next 24 hours (or the next business day) to schedule time with our product experts for a free, virtual demonstration
  • You will get a summary deck of the presentation
  • You will get credentials to demo our software and access to our product specialists to answer your questions
  • You will receive credentials to a 30-day free demo deck platform

mySQM™ Customer Service QA Software

mySQM™ Customer Service QA software is designed to help contact centers improve FCR and deliver great customer and employee experiences. Using our software, our client's average ROI is 450%, and the payback period is less than 3 months.

The links below might be of interest to you for how our mySQM™ Customer Service QA software can help you improve your contact center CX:

 

Business Case

Learn about the business case for using mySQM™ Customer Service QA Software to improve your operating costs and customer experience by focusing on first call resolution, call resolution, and customer satisfaction metrics at the contact center and agent levels.

Business Case ▶

ROI Calculator

Our client's average ROI is 450%, and the payback period is less than 3 months. Use our ROI calculator to see your contact center's potential operational savings for every one percentage point increase in FCR and the great ROI opportunity you have for using our mySQM™ Customer Service QA Software. It only takes a few minutes to complete.

ROI Calculator ▶

 

Features and Benefits

The standard features of mySQM™ Customer Service QA Software are designed to help contact centers capture, analyze, benchmark, report, and action customer and employee experience data. In addition, the Personalized Intelligence® features of our software are designed to provide individualized insights at an agent level to help them deliver great customer service.

Software Features ▶

Watch Demo

Find out how mySQM™ Customer Service QA Software can help your company improve overall call center CX metrics, and take advantage of the power of Personalized Intelligence® for improving your agent call resolution and customer satisfaction performance.

Video Demo ▶