mySQM™ Customer Service QA Software
mySQM™ Customer Service QA software is designed to help contact centers improve FCR and deliver great customer and employee experiences. Using our software, our client's average ROI is 450%, and the payback period is less than 3 months.
The links below might be of interest to you for how our mySQM™ Customer Service QA software can help you improve your contact center CX:
Business Case
Learn about the business case for using mySQM™ Customer Service QA Software to improve your operating costs and customer experience by focusing on first call resolution, call resolution, and customer satisfaction metrics at the contact center and agent levels.
ROI Calculator
Features and Benefits
The standard features of mySQM™ Customer Service QA Software are designed to help contact centers capture, analyze, benchmark, report, and action customer and employee experience data. In addition, the Personalized Intelligence® features of our software are designed to provide individualized insights at an agent level to help them deliver great customer service.
Watch Demo
Find out how mySQM™ Customer Service QA Software can help your company improve overall call center CX metrics, and take advantage of the power of Personalized Intelligence® for improving your agent call resolution and customer satisfaction performance.