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2 of 2 Press Releases for SQM Awards
Published on January 30, 2017 on PRWeb.com
SQM is honored to recognize the following Service Quality Excellence Award Winners for 2016. These prestigious contact center industry awards will be presented at SQM’s Customer Experience Conference, held at Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017. SQM benchmarked over 500 leading North American contact centers during the period of January 1 to December 31, 2016.
For SQM’s award program, SQM surveyed customers within one to two business days of their contact with the contact center to understand the customer experience. SQM’s awards are primarily based on one contact resolution, first contact resolution and customer satisfaction with the service experience. SQM is very proud to honor the following Award winners and finalists:
Contact Center World Class FCR Certification
Web Self-Service World Class FCR Certification
Highest Customer Satisfaction for the Contact Center Industry Awards
Highest Customer Service by Industry Awards
First Call Resolution Improvement Awards
Full Listing of SQM’s 2016 Contact Center Industry Award Winners
SQM Group would like to congratulate all award-winning organizations on their achievements!