SQM's Call Center Pressroom

Useful information on customer reaction and perception to the COVID-19 crisis to help you prepare for your contact center response plan:

The Coronavirus continues to be top-of-mind as each of us experience the information and daily developments which cause volatility, ambiguity.

Like you, we continue to monitor the spread of COVID-19 daily and are taking every precaution to help slow down the transmission of the virus.

Service Quality Measurement (SQM) Group recognized as one of the region’s leading businesses as a Finalist in the Thompson Okanagan Business…

SQM is pleased to announce the 2017 Contact Center Industry Customer Experience Award of Excellence winners!

SQM Group is celebrating winning a Best in Commercial Construction Award at the recent 9th Annual Thompson Okanagan Kootenay Commercial Building…

SQM’s 18th Annual Contact Center Industry Awards Announcement Part 2

SQM’s 2016 Contact Center Best Practice Awards Announcement

SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2

SQM Group’s 17th Annual Contact Center Conference & Customer Experience 2015 Awards Announcement

SQM Group's 16th Annual Contact Center Conference & Customer Experience 2014 Awards Announcement

SQM Awarded Prospector Award by the Coeur d’Alene Convention Center and Visitors Bureau