SQM Group

SQM's Call Center Pressroom

Check the latest news and media-related stories from SQM, the leader in call center FCR improvement.

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SQM launches its new Software
SQM launches its new Software
SQM Group Announces Its New Customer Service Management Software mySQM™ FCR Insights Launch
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Response to COVID-19 - A Message from SQM's CEO
Response to COVID-19 - A Message from SQM's CEO
Useful information on customer reaction and perception to the COVID-19 crisis to help you prepare for your contact center response plan:
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SQM COVID-19 Response
SQM COVID-19 Response
The Coronavirus continues to be top-of-mind as each of us experience the information and daily developments which cause volatility, ambiguity.
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Updates for the 21st Annual Customer Experience Conference and Awards
Updates for the 21st Annual Customer Experience Conference and Awards
Like you, we continue to monitor the spread of COVID-19 daily and are taking every precaution to help slow down the transmission of the virus.
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SQM Announced as Finalist for Grant Thornton Thompson Okanagan BE Awards
SQM Announced as Finalist for Grant Thornton Thompson Okanagan BE Awards
Service Quality Measurement (SQM) Group recognized as one of the region’s leading businesses as a Finalist in the Thompson Okanagan Business…
Read More ▶ About SQM Announced as Finalist for Grant Thornton Thompson Okanagan BE Awards
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2017 Contact Center Industry CX Awards Announcement
2017 Contact Center Industry CX Awards Announcement
SQM is pleased to announce the 2017 Contact Center Industry Customer Experience Award of Excellence winners!
Read More ▶ About 2017 Contact Center Industry CX Awards Announcement
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SQM Celebrates Best in Commercial Construction Award
SQM Celebrates Best in Commercial Construction Award
SQM Group is celebrating winning a Best in Commercial Construction Award at the recent 9th Annual Thompson Okanagan Kootenay Commercial Building…
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SQM’s 18th Annual Contact Center Industry Awards Announcement Part 2
SQM’s 18th Annual Contact Center Industry Awards Announcement Part 2
SQM’s 18th Annual Contact Center Industry Awards Announcement Part 2
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SQM’s 2016 Contact Center Best Practice Awards Announcement
SQM’s 2016 Contact Center Best Practice Awards Announcement
SQM’s 2016 Contact Center Best Practice Awards Announcement
Read More ▶ About SQM’s 2016 Contact Center Best Practice Awards Announcement
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SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2
SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2
SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2
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SQM Group’s 17th Annual Contact Center Conference & Customer Experience 2015 Awards Announcement
SQM Group’s 17th Annual Contact Center Conference & Customer Experience 2015 Awards Announcement
SQM Group’s 17th Annual Contact Center Conference & Customer Experience 2015 Awards Announcement
Read More ▶ About SQM Group’s 17th Annual Contact Center Conference & Customer Experience 2015 Awards Announcement
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16th Annual Contact Center CX Awards Announcement
16th Annual Contact Center CX Awards Announcement
SQM Group's 16th Annual Contact Center Conference & Customer Experience 2014 Awards Announcement
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