CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Are you looking for a way to recognize your top performers?
By nominating someone for our CSR of the Year Award, you could very well provide them with the most exceptional recognition of all time!
Our CSR of the Year program is based on feedback given from customers which that CSR spoke with versus judging based on internal metrics. Each story submitted is judged by a panel of contact center industry experts to determine the winner, runner up's, as well as finalists.
To be eligible and potentially win the CSR of the Year award, you must have completed the following four steps. Step 1 is utilizing SQM Groups services to obtain feedback from your customers about how your organization is performing. Step 2 targets feedback from customers about your specific CSR’s and the service they provided to those customers. Step 3 is where the CSR’s accolade(s) are detailed and sent to SQM for judging purposes. Step 4 is the final one where you register for and attend our annual conference where you will have the ability to learn, network, celebrate successes together and find out who the newest CSR of the Year will be!
Become a client of SQM’s customer experience services to measure your individuals employees key performance metrics related to CX (Resolution, satisfaction, etc).
Get your CSR World Class Certified by ensuring they achieve a minimum of 25 customer telephone surveys over the calendar year and have an 85% or better WCC rate.
Be proud of your CSR's outstanding performance and follow our criteria and nomination process below and nominate your CSR by the published deadline.
Attend the annual SQM CX Conference and watch your CSR be recognized for being the best of the best, as well as find out who is awarded as the outstanding CSR of the Year!
Customer surveys must consist of at least 3 consecutive months of surveys between January 1st, 2019, to December 31st, 2019, and have a minimum of 25 attributable surveys. At least 85% of these surveys must be scored as World Class (customer was very satisfied with CSR and their call was resolved).
The nominations must be based on a CSR's experience that meets any of the following criteria. Stories should be chosen and submitted to SQM by senior management. Organizations can submit an unlimited number of nominations as long as each CSR is certified World Class. All CSR of the Year and finalist stories will be published.
Start the Recognition
SQM Group has compiled all of our previous CSR of the Year finalist nominations from the past decade into one easy to find library. We suggest reading these stories to get ideas for your CSR of the Year nomination as well as encourage you to read these stories to get insights into how other CSR’s have improved their companies customer experience strategy.
Reminding the Member that the Company Cares
I applaud you and the company for having the foresight in hiring Robert.
Valuing the Member's Experience
I feel fortunate that I work for a company that values the member experience.
Check out our collection of CX Best Practices studies focussed directly on the customer service representatives who provide your customers with their experience every time they reach out to you! Customer Service Representative Best Practices include CSR Coaching, CSR Recognition, CSR Training and more.
As part of our CSR of the Year program, we host a CSR Appreciation Day each year at our annual conference. This day focuses on giving these incredible performers the recognition they deserve.
CSR of the Year Award