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25th Annual Call Center Industry CX/QA Conference & Awards Registration

, The Coeur d'Alene Resort, Idaho

Updated February 6, 2024

25th Annual Call Center CX/QA Conference Registration

Welcome to the registration page for our upcoming 2024 annual CX conference and awards! We are excited to have you join us for this event, where you will have the opportunity to learn from call center industry experts, network with fellow professionals, and gain valuable insights into delivering great customer service.

We have designed our conference to be informative and engaging, but we also understand the importance of taking a break from the sessions to relax and have some fun. That's why we've planned a handful of activities and entertainment to keep you and your team entertained, providing recognition for our industry leaders and attendees.

2024 Conference Pricing

  • $3,300 for Executive Track* (Invitation Only) or $3,800 for Executive Track* + FCR Celebration Day (Invitation Only)
  • $2,200 for Supervisor/Management Track* or $2,700 for Supervisor/Management Track* + FCR Celebration Day
  • $1,100 for FCR Celebration Day* (a day to celebrate FCR success with your team — everyone from executives to agents)
  • $300 for Awards Gala Night only

* Note: Executive Track, Supervisor/Management Track, and FCR Celebration Day all include the Awards Gala Night.


  • $45 each way to/from Spokane airport

Promotional Offer

  • Early Bird: 10% off if registered and paid by February 29th
  • Group: 10% off if booking for 10 or more for Conference Executive/Management Tracks
Contact Information:
Activities Registration:

Note: In the section below, please enter the name, title, and email address for the individual(s) who will be participating in the selected activity (one per person). Executive Track, Supervisor/Management Track, and FCR Celebration Day all include the Awards Gala Night.

Total Cost:

Please note: A 3% transaction fee will be charged toward credit card payments. Registration prices do not include taxes.

* Please contact ClientCare@sqmgroup.com if additional meals are required for non-registrants.

For group registrations of 10 or more, please email ClientCare@sqmgroup.com.

Cancellation Policy: A refund will not be issued once registration is received. However, an alternate participant is welcome.

SQM Group (SQM) reserves the right to use any photograph/video taken at any event sponsored by SQM without the expressed written permission of those included within the photograph/video. SQM may use the photograph/video in publications or other media material produced, used, or contracted by SQM, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media sites, etc. To ensure the privacy of individuals, images will not be identified (i.e., will not use full names or other personal identifying information) without written approval from the photographed individual(s).

A person attending an SQM event who does not wish to have their image recorded for distribution should inform the photographer and/or the event organizers and/or contact SQM. We can be reached in writing at 3126 31 Ave #200 Vernon, BC V1T 2H1, of their wishes and include a photograph. SQM will use the photograph for identification purposes and hold it confidently. By participating in an SQM event or failing to notify SQM, in writing, of your desire not to have your photograph used by SQM, you agree to release, defend, hold harmless, and indemnify SQM from any claims involving the use of your image or likeness.

Any person or organization not affiliated with SQM may not use, copy, alter, or modify SQM photographs, graphics, videography, or other similar reproductions or recordings without the advance written permission of an authorized individual from SQM.

Hotel Reservations

The Coeur d’Alene Resort is located 38 miles (approximately 45 minutes) from the Spokane International Airport. See details below.

Hotel & Event Location

The Coeur d'Alene Resort
115 S. 2nd Street
Coeur d'Alene, Idaho 83814


Coeur d'Alene Resort at Night

The Coeur d’Alene Resort’s lavishly appointed guestrooms and suites are perfect for the modern traveler featuring spacious, well-defined living and work areas and oversized bathrooms. The sophisticated accommodations are ideal no matter the occasion.

Guests’ reservations can be made individually through the Reservations Department by calling 888-965-6542 or using the reservation button above. The SQM hotel block code for reference is SQM24. Please note that Room Category, Views, and Bed Types are not guaranteed. The SQM room block cut-off date was April 9, 2024 so reservations may no longer be guaranteed. Reservations can be canceled up to 7 days prior to arrival without penalty. No-shows will be charged the cost of the entire stay to the Guest's credit card as a cancellation fee.

To book transportation from the airport, please call the Coeur d’Alene Resort at 888-965-6542 and ask about reserving the airport shuttle. Shuttle transportation can also be booked online here. Shuttle rates are $90 per person round-trip from the Spokane Airport but the resort can handle transportation for any size group seamlessly with their VIP town car, six custom limo vans (6 and 8 passengers), and mini coach (13 passengers).