27^th Annual Call Center Industry QA & CX Conference & Awards Ceremony

Special Offers & Group Discounts

• 10% Group Discount for 4+ Executive/Supervisor Track attendees
• 10% Group Discount for 10+ total conference attendees
• Guest Rate: Bring a special guest (non-employee) for just $200—includes all meals, drinks, Lumber Jack / Sugar Shack Party, and Awards Gala Night.
• All-Inclusive Guest Package: Add Appreciation Day activities for a total of $400

Guests may be added after online registration is completed.

Please note: A 3% transaction fee will be charged toward credit card payments. Registration prices do not include taxes.

* Please contact ClientCare@sqmgroup.com if additional meals are required for non-registrants.

For group registrations of 10 or more, please email ClientCare@sqmgroup.com.

Cancellation Policy: A refund will not be issued once registration is received. However, an alternate participant is welcome.

SQM Group (SQM) reserves the right to use any photograph/video taken at any event sponsored by SQM without the expressed written permission of those included within the photograph/video. SQM may use the photograph/video in publications or other media material produced, used, or contracted by SQM, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media sites, etc. To ensure the privacy of individuals, images will not be identified (i.e., will not use full names or other personal identifying information) without written approval from the photographed individual(s).

A person attending an SQM event who does not wish to have their image recorded for distribution should inform the photographer and/or the event organizers and/or contact SQM. We can be reached in writing at 3126 31 Ave #200 Vernon, BC V1T 2H1, of their wishes and include a photograph. SQM will use the photograph for identification purposes and hold it confidently. By participating in an SQM event or failing to notify SQM, in writing, of your desire not to have your photograph used by SQM, you agree to release, defend, hold harmless, and indemnify SQM from any claims involving the use of your image or likeness.

Any person or organization not affiliated with SQM may not use, copy, alter, or modify SQM photographs, graphics, videography, or other similar reproductions or recordings without the advance written permission of an authorized individual from SQM.

Reservation Information

The Fairmont Le Château Frontenac is one of the world’s most iconic and luxurious hotels. Located in the heart of Old Québec, this five-star landmark overlooks the St. Lawrence River and offers an unforgettable experience that blends historic European charm with modern amenities.

Rooms for the conference will be available at a $289 rate. Guests can make reservations individually through the Reservations Department by calling 1-800-441-1414 and referencing the SQM hotel block code SQMCG0426, or by booking directly online through our GroupMax reservation link here. 

The SQM room block cut-off date is March 20, 2026, so reservations may no longer be guaranteed. Reservations can be canceled up to 72 hours prior to arrival without penalty. No-shows will be charged the cost of the entire stay to the guest's credit card as a cancellation fee.

The Fairmont Le Château Frontenac (5-Star) Hotel does not have transportation to the hotel, however, there are many options for transportation. Taxi rates are $41.40 CAD (day time) and $47.60 CAD (night time) to/from Jean Lesage Internal Airport.