25^th Annual Call Center Industry CX/QA Conference & Awards Registration

2024 Conference Pricing

• $3,300 for Executive Track* (Invitation Only) or $3,800 for Executive Track* + FCR Celebration Day (Invitation Only)
• $2,200 for Supervisor/Management Track* or $2,700 for Supervisor/Management Track* + FCR Celebration Day
• $1,100 for FCR Celebration Day* (a day to celebrate FCR success with your team — everyone from executives to agents)
• $300 for Awards Gala Night only

* Note: Executive Track, Supervisor/Management Track, and FCR Celebration Day all include the Awards Gala Night.

Shuttle

• $45 each way to/from Spokane airport

Promotional Offer

• Early Bird: 10% off if registered and paid by February 29^th
• Group: 10% off if booking for 10 or more for Conference Executive/Management Tracks

Please note: A 3% transaction fee will be charged toward credit card payments. Registration prices do not include taxes.

* Please contact ClientCare@sqmgroup.com if additional meals are required for non-registrants.

For group registrations of 10 or more, please email ClientCare@sqmgroup.com.

Cancellation Policy: A refund will not be issued once registration is received. However, an alternate participant is welcome.

SQM Group (SQM) reserves the right to use any photograph/video taken at any event sponsored by SQM without the expressed written permission of those included within the photograph/video. SQM may use the photograph/video in publications or other media material produced, used, or contracted by SQM, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media sites, etc. To ensure the privacy of individuals, images will not be identified (i.e., will not use full names or other personal identifying information) without written approval from the photographed individual(s).

A person attending an SQM event who does not wish to have their image recorded for distribution should inform the photographer and/or the event organizers and/or contact SQM. We can be reached in writing at 3126 31 Ave #200 Vernon, BC V1T 2H1, of their wishes and include a photograph. SQM will use the photograph for identification purposes and hold it confidently. By participating in an SQM event or failing to notify SQM, in writing, of your desire not to have your photograph used by SQM, you agree to release, defend, hold harmless, and indemnify SQM from any claims involving the use of your image or likeness.

Any person or organization not affiliated with SQM may not use, copy, alter, or modify SQM photographs, graphics, videography, or other similar reproductions or recordings without the advance written permission of an authorized individual from SQM.

The Coeur d’Alene Resort’s lavishly appointed guestrooms and suites are perfect for the modern traveler featuring spacious, well-defined living and work areas and oversized bathrooms. The sophisticated accommodations are ideal no matter the occasion.

Guests’ reservations can be made individually through the Reservations Department by calling 888-965-6542 or using the reservation button above. The SQM hotel block code for reference is SQM24. Please note that Room Category, Views, and Bed Types are not guaranteed. The SQM room block cut-off date was April 9, 2024 so reservations may no longer be guaranteed. Reservations can be canceled up to 7 days prior to arrival without penalty. No-shows will be charged the cost of the entire stay to the Guest's credit card as a cancellation fee.

To book transportation from the airport, please call the Coeur d’Alene Resort at 888-965-6542 and ask about reserving the airport shuttle. Shuttle transportation can also be booked online here. Shuttle rates are $90 per person round-trip from the Spokane Airport but the resort can handle transportation for any size group seamlessly with their VIP town car, six custom limo vans (6 and 8 passengers), and mini coach (13 passengers).