CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Since 1996, Service Quality Measurement Group (SQM) has been a specialist firm for helping improve customer and employee experiences for leading North American organizations. Our single purpose is to help organizations improve their customer and employee experience performance, one individual at a time.
SQM’s SaaS platform is powered by mySQM™ CX Insights software to help organizations understand and improve the experiences of their customers and employees.
Learn About CX Research
This study benchmarks the effectiveness of your CX business practices from an employee perspective, and provides insights for improvement.
Learn About EX Benchmarking
Our SQ-Mpathy Corporate Social Responsibility Study evaluates your program by measuring the stakeholders that matter most – your customers and employees..
Learn About Corporate Social Responsibility