SQM Group Home

A member of our team will connect with you within the next 24 hours (or next business day).

SQM is the leader in Contact Center Voice of Customer (VoC) Research and Data

Since 1996, Service Quality Measurement Group (SQM) has been a specialist firm for helping improve customer and employee experiences for leading North American organizations. Our single purpose is to help organizations improve their customer and employee experience performance, one individual at a time.

CX Research

SQM’s SaaS platform is powered by mySQM™ CX Insights software to help organizations understand and improve the experiences of their customers and employees.

EX Benchmarking

This study benchmarks the effectiveness of your CX business practices from an employee perspective, and provides insights for improvement.

Corporate Social Responsibility

Our SQ-Mpathy Corporate Social Responsibility Study evaluates your program by measuring the stakeholders that matter most – your customers and employees..