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2020 CX Virtual Awards Logo

SQM Group is pleased to announce the next evolution of this year’s 21st Annual CX Conference and Industry Awards.

2020 CX Virtual Awards Ceremony

Save the Date: Mark September 10, 12:30 (PST) on your calendar right now and join us for this year’s virtual awards ceremony!

We listened to your feedback regarding new COVID-19 procedures and we will be holding this year’s conference and awards ceremony virtually to celebrate your amazing achievements.

You are invited to join us online September 10   at 12:30pm (PST) where we will present the 21st Annual Customer Experience (CX) Industry Awards Gala through a new, dynamic, virtual-format. Our team at SQM appreciates the outstanding individuals and organizations who deliver great CX and EX performance and we are not going to miss our chance to celebrate your improvements and world class achievements.  This ceremony will be free to attend and SQM will send the attendance link in an upcoming e-blast in August.

Conference – Learning Tracks

This year’s conference portion is going to be moved online in a series of webinars free for anyone who has registered for the 2020 or 2021 conference. Dates for the webinars will be released leading up to the awards ceremony.

Three Students in front of a monitor with a teach popping out

Registration and Accommodations

What does this mean if you are currently registered  for the 2020 conference in Coeur d’Alene?

  • Your registration fee and learning track seat have been automatically applied to our 2021 conference. In 2021, we plan to have a return to the in-person world class conference and gala experience.  More details on dates and location will be shared within the coming weeks.
  • Any current reservations held at the Coeur d’Alene Resort will be automatically cancelled, please contact the Coeur d’Alene Resort by phone at 208.765.2300 if you have any concerns.
  • Please also remember to cancel any air travel plans accordingly.


All award winners will have their trophies sent to them.  As we will not be able to get together in person this year, we’d like to share in the celebration with you and your team. Please capture a photo of your team with the trophy so we can share your success with rest of the contact center industry. You can email a copy of your photo to kmurtagh@sqmgroup.com or don’t hesitate to reach out if you have questions.  You can expect to receive your award the week of July 27 and we’ would love to receive your team’s photo with the trophy by August 14.

Two contact center employees and a large SQM Trophy

If you have any questions, please contact your account manager or:

Keelan Murtagh, Event Planner

Cell: (250) 260-3537
Email: kmurtagh@sqmgroup.com