CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
Awards Recognizing the Best in CX and EX Delivery
The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
See how SQM’s software and research has helped leading North American contact centers improve their CX and hear how impactful our CX awards program is to contact center leaders, supervisors, and CSRs.
Kathy Rodine,VP of Customer Care
“One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”
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Rich Macha, Executive VP, Strategic Accounts
“It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process”
David Schlumberger, Associate VP
Award: Contact Center of the Year and Best Performing Small/Mid Sized Contact Center
Monica Lopes-Lyn, Associate Director, CCC Global Operations
Award: FCR Best Practice – Career Advancement
John Galibert, Director, Customer Operations
Jennifer Stachowski, Program Manager
Award: FCR Best Practice – Recognition Program
Karen Lyons, Supervisor, Senior Markets
Award: Supervisor of the Year
Tara Gray, CSR
Award: CSR of the Year
