Kathy Rodine,VP of Customer Care
VSP Vision Care
“One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”
Rich Macha, Executive VP, Strategic Accounts
Teleperformance
“It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process”
What SQM clients are saying about winning an award...
David Schlumberger, Associate VP
Canadian Tire Financial Services
Award: Contact Center of the Year and Best Performing Small/Mid Sized Contact Center
Monica Lopes-Lyn, Associate Director, CCC Global Operations
Starwood Hotels and Resorts
Award: FCR Best Practice – Career Advancement
John Galibert, Director, Customer Operations
Jennifer Stachowski, Program Manager
407 ETR
Award: FCR Best Practice – Recognition Program
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