SQM Group

SQM Client Testimonials

See how SQM’s software and research has helped leading North American contact centers improve their FCR and hear how impactful our CX awards program is to call center leaders, supervisors, and agents.

Kathy Rodine,VP of Customer Care

VSP Vision Care

“One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”

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Rich Macha, Executive VP, Strategic Accounts


“It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process”

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What SQM clients are saying about winning an award...

David Schlumberger, Associate VP

Canadian Tire Financial Services

Award: Contact Center of the Year and Best Performing Small/Mid Sized Contact Center

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Monica Lopes-Lyn, Associate Director, CCC Global Operations

Starwood Hotels and Resorts

Award: FCR Best Practice – Career Advancement

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John Galibert, Director, Customer Operations

Jennifer Stachowski, Program Manager

407 ETR

Award: FCR Best Practice – Recognition Program

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Karen Lyons, Supervisor, Senior Markets


Award: Supervisor of the Year

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Tara Gray, CSR

Sun Life Financial

Award: CSR of the Year

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