mySQM™ - Auto QA Analytics Solution
SQM’s auto QA solution accurately predicts agent CSAT, achieving up to 95% accuracy, which closely mirrors actual survey results. The agent CSAT prediction scores are benchmarked against 500+ leading contact centers.
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Contact Center Research
SQM can measure, track, benchmark, and identify improvement opportunities in your customer service, FCR, NPS, CSAT, CX, and employee engagement metrics.
Contact Center QA & CX Awards
Since 1998, SQM's Contact Center QA & CX Industry Awards have recognized top-performing contact centers for QA Scores, customer satisfaction, employee satisfaction, FCR, and QA/CX best practices.
Resources to Improve Performance
SQM’s resources are designed for helping contact centers, supervisors, and agents improve first call resolution, customer service, cost, employee engagement, and customer satisfaction.
About SQM Group
SQM Group is a call center auto QA solutions specialist. Our automated QA solution helps call centers and agents provide great customer satisfaction while minimizing quality assurance costs.
Personalized Intelligence
Personalized Intelligence™, a suite of six SQM proprietary features designed to help customer service representatives improve their customer experience.
Awards Program
First Call Resolution CX Best Practice Awards based on customers who have used a contact center.
Call Center Customer Service Industry Award Winners
View the latest winners of SQM's Call Center Customer Service Industry Awards, recognizing top-performing call centers and their employees.
Nomination Process
Our Call Center Awards Program acknowledges organizations that have demonstrated best practices that have improved or helped maintain high FCR.
Library
Take advantage of 25 years of CX expertise, leverage knowledge and experience for your contact channel, and get direction in pursuit of world-class CX mastery.
Tools
SQM provides tools to find operational savings your call center will gain by using our services.
Best Practice Awards Nomination Form
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Note: SQM Competitors are not eligible to review mySQM™ QA/CX Analytics Demo
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* If you win a CX Best Practice Award from SQM, you agree to allow SQM to publish your official company name and logo with an edited version of your nomination story on SQM’s website and through email marketing blasts, social media sites, press releases, SQM’s books, whitepapers, webinars and other marketing material.
