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Past Winners — Call Center Customer Service Industry Awards

Updated November 27, 2023

Awards Archive

Welcome to our prestigious Call Center Customer Service Industry Awards archive, a testament to excellence spanning back to 2006. Delve into the rich history of exceptional service as we proudly present a comprehensive list of past award winners. From the pioneers of the industry to the trendsetters of today, this collection showcases the dedication, innovation, and unwavering commitment to customer satisfaction that define the best in the call center sphere. Join us on a journey through the years, celebrating the outstanding achievements that have shaped the landscape of customer service, and discover the trailblazers who have consistently raised the bar for excellence in the call center industry.

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2022 Winners

Awards were presented at our 24th annual awards ceremony, held in Coeur d’Alene, Idaho, on May 17 & 18, 2023.

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2021 Winners

Awards were presented at our 23rd annual awards ceremony held virtually on May 19, 2022.

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2020 Winners

Awards were presented at our 22nd annual awards ceremony held virtually on May 20, 2021.

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2019 Winners

Awards were presented at our 21st annual awards ceremony held virtually on September 20, 2020.

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2018 Winners

Awards were presented at our 20th annual conference, held at Washington's grandest hotel, the Historic Davenport in Spokane, May 7 – 9, 2019.

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2017 Winners

Awards were presented at our 19th annual conference, held at the world-class Sparkling Hill Resort in Vernon, British Columbia, May 22nd – 24th, 2018.

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2016 Winners

Awards were presented at our 18th annual conference, held in the prestigious Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017.

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2015 Winners

Awards were presented at our 17th annual conference, held in Coeur d’Alene, Idaho, May 17th – 19th, 2016.

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2014 Winners

Awards were presented at our 16th annual conference, held in Coeur d’Alene, Idaho, June 2 – 4, 2015.

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2013 Winners

Awards were be presented at our 15th annual conference, held in Washington, D.C., on April 15th & 16th, 2014.

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2012 Winners

Awards were presented at our 14th annual conference, held in Las Vegas, on November 16th, 2012.

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2011 Winners

Awards were presented at our 13th annual conference, held in Toronto, on November 17th, 2011.

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2010 Winners

Awards were presented at our 12th annual conference, held in Toronto, on November 17th & 18th, 2010.

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2009 Winners

Awards were presented at our 11th annual conference, held in Toronto, November 18th & 19th, 2009.

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2008 Winners

Awards were presented at our 10th annual conference, held in Toronto, November 18 – 20, 2008.

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2007 Winners

Awards were held at our 9th Annual Summit, held in Toronto, November 28 – 30, 2007.

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2006 Winners

Awards were held at our 8th Annual Summit, held in Toronto, on November 29 – December 1, 2006.