SQM’s Core Services
Our core services include our CXM software (mySQM™ CX Insights), conducting customer and employee surveys, analyses, benchmarking, reporting, consulting, and awarding.
SQM has been a leading provider of CXM software for helping contact centers deliver great customer and employee experiences with our mySQM™ CX Insights software. Our SaaS subscription platform is powered by mySQM™ CX Insights software for capturing, benchmarking, and reporting customer experiences key moments of truth for interaction life cycle and touchpoints. Most importantly, our mySQM™ CX Insights software provides Personalized Intelligence™ to help discover improvement opportunities to enable great customer experiences when using your organization's touchpoints.
SQM’s CX consulting service is based on the best practices proven to improve CX. SQM’s consulting to best practices are founded upon our award-winning contact centers’ operating best practice standards. Our understanding of people, processes, and technology best practices for improving CX are unsurpassed in the contact center industry. SQM’s consulting services include best practice validation as well as CX journey mapping and CX improvement cycle (e.g., identify, develop, check, and act) solutions to assist companies in developing and executing a CX improvement plan. We have a trusted and proven track record for helping clients improve their CX.
SQM’s awards are the most prestigious and sought-after contact center industry awards in North America. SQM has more than 50 different awards and recognizes top-performing organizations and customer service representatives for demonstrating customer experience excellence. We also award organizations that have demonstrated employee experience and corporate social responsibility excellence. What makes SQM’s awards unique is that performance is recognized using feedback from customers who have used a contact center and/or employees who work in a contact center. SQM award winners include American Express, Scotiabank, Canadian Tire Financial Services, Marriott, FedEx, Capital One, AmeriHealth, Security Health Plan, and LoyaltyOne.
Starts with Technology, Ends with Results
SQM Group is an Accredited Business Member of the Better Business Bureau with an A+ rating. This means that SQM Group meets BBB accreditation standards, which focus on the commitment to make a good faith effort to resolve any consumer complaints.