General Practices
SQM Group adheres to the rules of conduct and good practices as outlined by the Professional Marketing Research Society. SQM Group has high standards of professional competence and ethical conduct in the design, implementation, surveying, analysis and reporting of our call center service quality research. All employees are required to complete a security check prior to employment with SQM Group. Security checks are conducted by BackCheck. BackCheck is a division of Checkwell Decision Corporation, the largest Canadian human resource company dedicated to providing pre-employment background screening. SQM does not disclose, sell or trade our contact list to any organization.
Customer Surveying Privacy Practices
SQM Group is committed to protecting the privacy of customers. SQM Group will not disclose customer lists (we do not sell or trade our customer lists) or any other customer information that may be provided by our clients or survey participants. When a customer completes a survey and requests that their identifiable information be kept anonymous, SQM Group will honor that request. A customer that requests not to be surveyed will be placed on our do not call survey list within 24 hours of their request.
Better Business Bureau
SQM Group is an Accredited Business Member of the Better Business Bureau with an A+ rating.
Employee Surveying Privacy Practices
All employee surveys are highly confidential and SQM Group does not share or give out individual employee survey results or any employee personal information to the employee's organization or any other organization.
Operational and Quality Assurance Questionnaire Privacy Practices
SQM Group does not share or give out any individual participant data submitted from the operational or quality assurance questionnaire.
Confidentiality
SQM Group acknowledges that we are placed in a position of confidentiality and trust by our clients while performing services. SQM Group will not disclose customer lists or any other customer, employee or call center identifiable information that may be provided by our clients or obtained by SQM Group in the performance of its obligations to conduct service quality research.
Security
SQM Group is committed to protecting the confidentiality, integrity and availability of its clients’ information. SQM Group’s security practices are based on security regulations such as SAS 70, HIPPA, PCI, and PIPEDA. In addition, SQM Group has developed security practices to manage, assess and prevent information security risks in accordance with ISO 27001-2005.
