Sample Client List Some of the most successful organizations in the world utilize SQM Group's expertise to benchmark and track their contact center customer and employee satisfaction. 1800 Canada 407 ETR Accenture Business Services Acer America Advanta AEA Technology Aetna Alberta Treasury Branches Allianz Insurance American Electric Power Arizona Public Service ATCO Aurora (Lehman Brothers Bank) Australian Health Management Aviall Avon Bank of Montreal BC Contact Association BC Ferries BC Hydro BCAA Bell Canada Best Direct Insurance Bell ExpressVu Bell Mobility Bell Sympatico Blue Cross Alberta Blue Cross Arkansas Blue Cross and Blue Shield BCBS of Arizona Blue Cross and Blue Shield Anthem of Virginia Blue Cross and Blue Shield of Kansas Blue Cross and Blue Shield of Kansas City Blue Cross and Blue Shield of Massachusetts Blue Cross and Blue Shield of North Carolina Blue Cross Blue Shield Alabama Blue Cross Blue Shield Michigan Individual Business Unit Blue Cross Blue Shield of Florida Blue Cross Blue Shield of Georgia Blue Cross Blue Shield of Louisiana Blue Cross Blue Shield of Michigan Blue Cross Blue Shield of Mid Michigan Blue Cross Blue Shield of Minnesota Blue Cross Blue Shield of Nebraska Blue Cross Blue Shield of North Dakota Blue Cross Blue Shield of Tennessee Blue Cross Blue Shield Regence Group Blue Cross Blue Shield Rhode Island Blue Cross Blue Shield South East Michigan Blue Cross Blue Shield West Michigan Blue Cross California Blue Cross of Idaho Blue Cross of Northeastern Pennsylvania Blue Shield of California BlueCross BlueShield of Vermont Capital Blue Cross Care First Blue Cross Excellus Health PlanNew York HCSC Blue Cross Blue Shield of Illinois HCSC Blue Cross Blue Shield of New Mexico HCSC Blue Cross Blue Shield of Oklahoma HCSC Blue Cross Blue Shield of Texas Health Now BlueCrossBlue Shield of Western New York Helath Now BlueShield of Northeastern New York Highmark Horizon Blue Cross Blue Shield of New Jersey Pacific Blue Cross Premera Wellmark Blue Cross Blue Shield of Iowa Wellmark Blue Cross Blue Shield of South Dakota Wellpoint Boise Office Solutions Brantford Hydro Bristol Myers CAA Canada Calgary Transit Cam Industrial Canada Post Canadian Airlines Canadian Student Loan Program Canadian Tire Financial Services Canon Capital One Carolina Power CIBC Bank Cinergy CitiFinancial Citistreet Citizen and Immigration Canada Citizen Bank Citizens Bank of Rhode Island Cogeco Computershare Countrywide Home Loans CP Rail Crystal Decisions Curian CUETS Davis + Henderson Direct Energy Discoverfinancial Dobson Cellular Edmonton Transit Enbridge Gas Distribution Energy West Enmax Epcor Exelon Corp Fas Gas Fedex Federal Government FIDO First American SMS First Data Florida Power GMAC Auto GMAC Mortgage Golden Casket Human Resources Development Canada HSBC ICBC ICG Propane Idaho Power Identify Theft Assistance Corp. ING Bank Of Canada ING USA Inland Cement Jackson National Life Insurance Kal Tire Keystone Mercy Health Plan Laurentian Bank Liberty Mutual Lifescan London Hydro Loyalty Group Manitoba Hydro Manpower Marriott Hotel MBNA Mead Johnson Mellon MetroNet AT&T Molson Municipal Government Nationwide Carpet Nevada Power Nobel Biocare OfficeMax Old Mutual Financial Network Pacific Power Pegasus Preferred Health Presidents Choice Financial Insurance Provincial Government Purolator Region of Halton Reliable Office Supplies Rogers Communications Inc. Royal Bank Safeway Sage AccPac Canada SaskTel Scotiabank ScotiaMcleod Sears Semperian (GMAC Auto) Sierra Pacific Power Sprint Squirrel Software St George Bank Staples Star Choice Sun Life Sun Media Suncorp TD Trust Canada Telstra Telus Terasen Gas The HON Company The Schwan Food Company Themis (FMEP) Toronto Hydro Toronto Star Trail Appliances Transalta US Bank Unisys Utah Power Utilicorp VanCity Bank Videotron VSP Vision Care Wellpoint Insurance Wells Fargo Westjet Whirlpool Workers' Compensation Xplornet ZIONS Bank SQM specializes in benchmarking employee and customer satisfaction for contact centers.
	What our clients have to say…
	Scotia Bank Mike Hayes, Senior Vice President Call Centers "We have worked with SQM for over 5 years using the data in increasingly deep and useful ways to improve our customer satisfaction and employee satisfaction. We use the data in our strategic planning, and we use it in our quality monitoring process. It keeps us focused on making the right improvements for the right end result."   Canadian Tire Financial Services Mary Turner, Vice President "SQM benchmarking has given us current, relevant information about our customers' perception of our service along with an effective method for identifying areas of improvement with the best pay back in customer loyalty. Their analysis of our employees' satisfaction with our HR practices has also helped us to understand our strengths and target improvement opportunities. All of this helps us to focus our efforts on what will really make a difference to our customers and our employees."     Cinergy Todd Arnold, Vice President Customer Contact Services "SQM's approach is unique in that it benchmarks the total call center environment: the operational metrics, your employees' satisfaction and your customers' satisfaction. This holistic approach results in you having a detailed view, compared to your peers, of all of the dynamics going on in your call center and how your customers perceive the result."     Vision Service Plan Laura Costa, Vice President Customer Service "We wanted to get beyond conventional benchmarking and look at how our customers see us and what we can do better to meet their needs. SQM’s approach is very thorough with a lot of detail so that you can take action with the data. This also helped us to prove how a strong service operation contributes to customer loyalty. I would recommend their work to anyone."     Bell Canada Patte Seaton, Vice President Customer Care "When the five Bell companies get together we have always struggled with comparing ourselves to each other. We used to spend more time talking about how we were different and why comparisons were apples and oranges. SQM, through their benchmarking approach, provided a common ground that we could all work with. Now we know who does it better than the rest - and can learn from them." Click here to print the above