CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
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The Resources You Need at the Touch of a Finger
Improve Customer and Employee Experience - One Individual at a Time
Many managers can relate to the statement, “The metrics that customer service representatives (CSRs) are held accountable to, improve.” With this in mind, it is important to understand what the metrics and targets should be to establish goals for improving customer experience (CX) performance.
Jonathan Bepple, MSc.
Associate Vice President of Client Advocacy
WEBINAR - Establishing Goals to Improve Performance