Contact Center Industry 2015 Award Winners
A Message from Mike Desmarais, Founder and CEO, SQM Group
As Founder of SQM Group, I look forward to this moment every year where we announce the winners for our annual Voice of the Customer Excellence program. And this is our 17th year!
Our Awards are unique in the industry as they are based on a telephone survey with customers within two business days of their contact with the contact center to understand the customer experience. Our awards are then primarily based on first contact resolution and customer satisfaction with the service experience.
I invite you to check out our full list of winners that has just gone live on our site. (Click here for award winners) And please look out for a second listing of our Best Practice Award winners which I will announce on Feb 15th.
Congratulations to all of our award winners!
Best, Mike Desmarais