- 85% of attendees rate this conference as world class
- Learn industry-proven strategies on how to improve CX
- Executive and management CX best practice tracks
- Learn how to develop a CX management strategy
- Proven award-winning CX best practice presenters
- Top 10 best practices that will improve your CX
- Ground-breaking contact channel CX research
- Networking opportunities
- CSR appreciation day
- Awards ceremony celebration and gala dinner
CONFERENCE AND INDUSTRY AWARDS
Year-over-year, SQM’s Conference receives world-class ratings from attendees. In fact, this event continues to receive an unprecedented number of registrations and last year, sold out over a month in advance! Be sure to register early to join us for this spectacular event hosted at the world-class Sparkling Hill Resort that provides an intimate learning environment.
SQM’s 2018 CX conference and industry awards will take place across 3 days with 20+ speakers, 400+ attendees, proven award-winning CX best practices, and all within an intimate learning setting. SQM’s 2018 CX Conference and Industry Awards takes place in Vernon, BC, May 22nd – 24th at Sparkling Hill Resort. This world-class hotel and wellness center is known as one of the top hotels in North America with breathtaking views of Okanagan Lake and over 3.5 million Swarovski crystals infused within this modern oasis – a most remarkable hotel with European-inspired design elegance.
SQM will recognize award-winning contact centers and frontline employee performances for 50+ different award categories including Contact Center of the Year, CSR and Supervisor of the Year, World Class Certification, and CX Best Practices. Our awards and certification programs are the most credible and rewarding recognition programs in the contact center industry because they are based on customers' experiences using contact centers and/or employees working in contact centers. Receiving these awards and certificates in front of over 400 contact center peers is extremely gratifying.
Some key highlights of the event for attendees include attending the executive (by invite only) or management best practice learning tracks, benefiting from networking opportunities, and participating in the CSR appreciation day activities. Attendees will also learn groundbreaking CX research and best practices that will improve their customers experiences, and enjoy the gala awards celebration where we end the conference by dining under the stars in an elegantly decorated pavilion tent for our gala awards dinner.
SQM’s primary purpose is to help organizations improve their customer and employee experience performance - one individual at a time.
Awarding World Class Contact Center Performers
Why You Should Attend
Since 1996, SQM has brought together hundreds of contact center, CX, CRM, and research leaders for our annual CX best practice and CX excellence conference, and awards gala. 85% of attendees rate this conference as world-class. Attendees tell us what they like best about attending our conference is that they learn new people, process, and technologies that have a proven track record for improving CX. SQM’s 2018 conference will focus on how contact centers can develop a Customer Experience Management (CEM) strategy and the top 10 best practices to improve CX.
Who Should Attend?
- Customer Experience Officers
- Contact center vice presidents and directors
- Managers responsible for contact channel CX
- Staff managers who have responsibilities for improving CX
- CX research, CX and CRM managers
- Contact center quality assurance leaders
- Most importantly, World Class Certified frontline supervisors and CSRs
Location and Dates
May 22 - 24, 2018