CXM Software for Contact Centers
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Improve Customer and Employee Experience - One Individual at a Time
Organizations can submit an unlimited number of Supervisors for the Top Improvement Awards as long as the Supervisors have improved their WCC performance by 10% from the previous year.
All Top Supervisor WCC Improvement winners should attend SQM's Conference Awards Dinner.
The Top Supervisor World Class Csat Improvement nominee submission to SQM must be based on an improvement story that meets the following criteria:
The Supervisor Coaching WCC improvement story…
The Supervisor Coaching WCC improvement story may be described by the…
The Top Supervisor WCC Improvement nominee submission must be based on an improvement story, transcribed either by the CSR, manager or customer. However, the stories should be chosen and submitted to SQM by the contact center senior management.
Please send the nominee submissions to SQM using the below Nomination Application Form. The completed nomination form becomes the basis on which SQM will judge the Top Supervisor WCC Improvement winners.
Supervisor Top Improvement Awards