Questions? You can give us a call.

Ask your questions and we'll get back to you. Email Us

Contact Center Awards

World Class Certification for CSRs and Supervisors

Recognition practices are one of the lowest rated attributes by front line CSRs. Only 35% of CSRs are very satisfied with their center’s recognition practices.

August 23rd, 2016|Categories: CSR, Recognition Program|Tags: , , |

Contact Center Industry 2015 Award Winners

As Founder of SQM Group, I look forward to this moment every year where we announce the winners for our annual Voice of the Customer Excellence program. And this is our 17th year!

January 29th, 2016|Categories: Best Practice Awards|Tags: |

Contact Center Best Practice Awards: Q&A

As the January 8, 2016 deadline nears for the Best Practice Awards story submissions, here are answers to some great questions we have received about these awards.

December 1st, 2015|Categories: Best Practice Awards|Tags: , |