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Contact Center Awards

World Class Certification for CSRs and Supervisors

Recognition practices are one of the lowest rated attributes by front line CSRs. Only 35% of CSRs are very satisfied with their center’s recognition practices.

August 23rd, 2016|Categories: CSR, Recognition Program|Tags: , , |

Contact Center Industry 2015 Award Winners

As Founder of SQM Group, I look forward to this moment every year where we announce the winners for our annual Voice of the Customer Excellence program. And this is our 17th year!

January 29th, 2016|Categories: Best Practice Awards|Tags: |

Contact Center Best Practice Awards: Q&A

As the January 8, 2016 deadline nears for the Best Practice Awards story submissions, here are answers to some great questions we have received about these awards.

December 1st, 2015|Categories: Best Practice Awards|Tags: , |