The SQM CX Snapshot Benchmarking Study
SQM’s CX Snapshot Benchmarking Study accurately measures, benchmarks, and identifies opportunities for improving your contact center customer experience.
Find Out How Your Contact Center CX Measures Up
Using Voice of the Customer (VoC) research for all major contact channels, SQM provides you with data and metrics to show you how your CX stacks up against more than 500 best practice organizations.
Delivering a formal report that outlines your metrics, identifies opportunities for improvement and provides guidance and actionable insights, SQM's Snapshot Benchmarking Study gives you the initial tools to help you improve your organization's customer experience.
Some of the Benefits
If your CX Strategy could benefit from these insights, let the experts at SQM assist you. We can assess your contact center business practices and provide clear direction for CX performance improvement by analyzing Voice of the Customer data and direct employee feedback surveys.
- EXAMINE your employees' satisfaction with your contact center’s ability to deliver positive CX
- COMPARE your contact center’s CX business practices to leading North American and world class organizations
- DETERMINE how effective your CX strategy is from your frontline, support staff, and senior management perspectives
- LEARN how your employee engagement performance is impacting your CX
- EVALUATE how your employee competence practices impact CX
- ANALYZE how your performance management system impacts CX
- DISCOVER best practices for improving CX performance
- UNDERSTAND how to prioritize business practice improvement opportunities to improve CX