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CSR Success Stories Archive

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2016 CSR CX Success Stories
2016 CSR CX Success Stories World Class Representative Nominees submission are be based on a customer experience story, transcribed either by the CSR, supervisor or customer.
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2015 CSR CX Success Stories
2015 CSR CX Success Stories that described how the customer experience turned the customer into a raving fan of the organization.
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2014 CSR CX Success Stories
2014 CSR CX Success Stories that described how the Customer Representative turned a very dissatisfied customer into a very satisfied customer
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2013 CSR CX Success Stories
2013 CSR CX Success Stories that inspired the Customer Representative and others around them to provide great customer service.
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2012 CSR CX Success Stories
2012 CSR CX Success Stories that changed the approach of the company when dealing with similar customer situations.
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2011 CSR CX Success Stories
2011 CSR CX Success Stories that describes how the customer representative went the extra mile (concierge service) to help a customer.
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2010 CSR CX Success Stories
2010 CSR success stories that made the customer representative feel proud about being a customer service representative serving customers.
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2009 CSR CX Success Stories
2009 CSR CX Success Stories that create a positive, memorable customer experience resulting in a fundamental difference in the life of the customer
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2008 CSR CX Success Stories
2008 CSR of the year great customer service stories describe how the CSR went the extra mile to resolve a difficult customer call