Customer Experience Success Stories

Supervisor CX Success Stories

Supervisor CX Success Stories

Supervisor of the Year Award Nomination

Are you a new supervisor? A tenured supervisor looking for ways to improve your team's performance? Or have you recently been promoted to oversee a group of supervisors and need some direction on what a world-class supervisor does? If so, you’re in the right place! Each year SQM compiles a library of supervisory role stories from our clients which make up our Supervisor of the Year program. These stories can be about how a supervisor worked with a CSR to work on skills/knowledge for a call type that they historically were unable to resolve, how a supervisor created a personal connection to an employee that allowed them to provide targeted encouragement and support, a supervisor “talking the talk” and getting onto the phone for a CSR to handle a tough or escalated call, or how they took a poor performing CSR and turned them into a customer experience wizard.

 

CSR CX Improvement Stories

CSR Top Improvement Awards Nomination

Are you a CSR struggling with keeping up to the performance metrics of your company? Or perhaps a supervisor who has one or more CSR’s struggling with their performance metrics? Our library of CSR Top Improvement stories may have some direction on how to improve those results! Each year SQM adds to this library with stories from our clients which make up our CSR Top Improvement program. These stories can be about how a CSR analyzed their own performance to trigger a performance improvement, how they identified their own obstacles preventing them from delivering a great customer experience and shared them with the company to roll out a new training program or call handling process, or how they inspired/challenged others on their team to bring up their own performance metrics.

 

CSR CX Improvement Stories ▶

CSR CX Improvement Stories
Supervisor CX Improvement Stories

Supervisor CX Improvement Stories

Supervisor Top Improvement Awards Nomination

Are you a supervisor struggling with your team's performance? Or perhaps a manager of supervisors who has one or more contact center supervisors struggling with their team's performance metrics? Our library of Supervisor Top Improvement stories may have some direction on how to improve those results! Each year SQM adds to this library with stories from our clients which make up our Supervisor Top Improvement program. These stories can be about how a supervisor analyzed their own teams performance to trigger a performance improvement, how they identified obstacles their team encounters preventing them from achieving call resolution and worked to eliminate those obstacles for both their team and the organization, or how they inspired/motivated their team to bring up their skills, as well as their will to deliver exceptional customer service.