Recognize your world class performing customer service representatives at SQM’s 18th Annual Customer Experience Conference and Industry Awards.


Recognizing customer representatives for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Take the opportunity at SQM’s conference to recognize your top performing agents for a job well done and celebrate their success in providing world class customer experiences.

At SQM’s Customer Service Representative Appreciation Day, celebrate your agents’ successes through unique experiences such as special spa days, wine and spirit tours, and golf and adventure. Finish off the day at our Awards Gala, where our awards celebration dinner is the most prestigious event in the contact center industry. The awards and certificates are highly coveted by CSRs, supervisors and contact centers. Receiving these awards and certificates in front of over 500 contact center peers is extremely gratifying.

Examples of CSR Appreciation Day events to be hosted:

Customer Service Representative Appreciation Day

Spa Packages

‘KurSpa’ comes from the German word kur (which means ‘healing’) and spa (Latin for ‘water’) to mean ‘health by water’, which epitomizes the philosophy behind Sparkling Hill’s luxury wellness spa. KurSpa is the largest among luxury spas in Canada and considered by many to be the most unique in the world. Comprised of over 40,000 sq. ft. of treatment space infused with unique Swarovski crystal architecture, and offering 100+ innovative healing treatments, KurSpa provides guests with the wellness retreat of a lifetime. Multiple specialized packages available to choose from!

Customer Service Representative Appreciation Day

Cooking / Wine Tasting

Join Executive Chef Romaine as he and a local vineyard sommelier teach you how to prepare an exquisite 3 course meal, as well as how to pair the perfect wine with it. This is a hands-on experience. Enjoy the fruits of your labors at the end of the class as you enjoy your chef inspired perfect lunch.

Customer Service Representative Appreciation Day

Golfing

Predator Ridge Resort offers the Okanagan’s best golf experience, rich in history and tradition, Predator Ridge is set amongst one of the most scenic backdrops in North America. Their courses offer distinctly challenging yet playable layouts for golfers of all levels. Choose from the Predator course or the Ridge course.
The Predator Course offers a challenge for every level of player – designed by legendary course architect Les Furber. The Ridge Course is challenging but playable, featuring breathtaking views of Lake Okanagan that gives way to dramatic elevation changes dotted with beautiful granite outcroppings.

Customer Service Representative Appreciation Day

Wine Tour

The North Okanagan has many wineries to peak your curiosity and desire to discover a way of life that includes the growing and making of wine. Join us as we venture into the beautiful wineries nestled in the scenic hillsides of the North Okanagan. These wineries produce some of the Okanagan Valley’s very best fresh, crisp, aromatic white and light red wines. This tour includes a stop at the oldest family owned and operated winery in BC, Gray Monk Estate Winery. A total of 5 wineries in the Lake Country will be visited during the tour.

Customer Service Representative Appreciation Day

Hiking / Yoga

Love hiking or walking in the great outdoors? Love yoga? Wake up to a one hour session of morning yoga in the world renowned Sparkling Hill Spa. After the yoga session Sparkling Hill’s own kinesiologist will provide a guided tour through some of the Okanagan Lake mountains and embrace breathtaking views of the valley. A picnic lunch will be served during the hike.

Customer Service Representative Appreciation Day

Ziplining

Experience the thrill of ziplining. Oyama Zipline Adventure Park is the Top Zipline & Aerial Park in the Okanagan Valley. Join us for a 2.5hr tour ziplining tour over 70 forested acres (more than 7000′ of zip lines). Lots of diversity including side-by-side racing lines, rope bridges, half-pipe slack lines, 1500′ long lines and trap-door starts. 7 stations one-after-the-other with speeds clocked as fast as 85 km/hr!

Who Should Attend?

World Class Certified frontline supervisors and CSRs

Date and Location

May 4th, 2017

Sparkling Hill Resort
888 Sparkling Pl
Vernon, BC V1H 2K7
Website: www.sparklinghill.com

Accommodation Information:

Please contact Meagan Herzig at 1 (800) 446-2095 or meagan.herzig@sqmgroup.com to book your room(s) under the SQM Group 2017 room block.

Appreciation Day Registration

CSR Appreciation Day Registration