Customer Experience Conference Agenda

 

SQM's Customer Experience Conference
 

AGENDA OVERVIEW

Additional information to be provided in the near future.

 

 

Sunday, April 26, 2020 - CX Best Practices Conference

 
Call Center TourCONCIERGE SERVICE
12:00 PM - 8:00 PM

Spokane Airport Concierge Lounge

 

 


 

Monday, April 27, 2020 - CX Best Practices Conference

 
Conference RegistrationCONFERENCE REGISTRATION
12:00 PM - 8:00 PM

Coeur d’Alene Resort Lobby Lounge

 

 
Call Center TourCONCIERGE SERVICE
1:00 PM - 8:00 PM

Spokane Airport Concierge Lounge

 

 
Wine ReceptionWELCOME RECEPTION
5:00 PM - 9:00 PM

Coeur d’Alene Resort Whispers Lounge

 

 


 

Tuesday, April 28, 2020 - CX Best Practices Conference

 
Conference RegistrationCONFERENCE REGISTRATION
6:30 AM - 1:00 PM

Coeur d’Alene Resort Lobby Lounge

 

 
BreakfastBREAKFAST
7:00 AM - 8:30 PM

 

 
Boat CruiseBOAT CRUISE
8:30 AM - 9:30 AM

 

 

Keynote SpeakerSQM GROUP KEYNOTE
10:00 AM - 11:30 AM

 

 
BreakfastLUNCH BUFFET / CLOSEST TO THE PIN CONTEST
11:30 AM - 1:00 PM

 

 
Keynote Speaker2019 CONTACT CENTER OF THE YEAR KEYNOTE
1:00 PM - 2:00 PM

 

 
BreakBREAK
2:00 PM - 2:15 PM

 

 
Keynote SpeakerCORPORATE SOCIAL RESPONSIBILITY KEYNOTE
2:15 PM - 3:00 PM

 

 
Keynote SpeakerKEYNOTE
 3:00 PM - 3:45 PM

 

 
Boat CruiseBOAT CRUISE
4:00 PM - 5:00 PM

 

 

BreakfastDINNER
5:00 PM - 10:00 PM

 

 


 

Wednesday, April 29, 2020 - CX Best Practices Conference

 

 
Conference RegistrationCONFERENCE REGISTRATION
6:30 AM - 9:00 AM

Coeur d’Alene Resort Lobby Lounge

 

 
BreakfastBREAKFAST
7:30 AM - 8:45 AM

 

 
Best Practice AwardsCX BEST PRACTICE SESSION - CSR TRAINING
8:45 AM - 9:30 AM
 
 
BreakBREAK
9:30 AM - 10:00 AM
 
 
Best Practice Awards CX BEST PRACTICE SESSION - CSR COACHING
10:00 AM - 10:45 AM

 

 
Best Practice Awards CX BEST PRACTICE SESSION - CSR PERFORMANCE MANAGEMENT
10:45 AM - 11:30 AM

 

 
BreakfastLUNCH
11:30 AM - 1:00 PM

 

 
Best Practice Awards CX BEST PRACTICE SESSION - CSR ESCALATION SUPPORT
1:00 PM - 1:45 PM

 

 
Best Practice Awards CX BEST PRACTICE SESSION - CSR RECOGNITION
1:45 PM - 2:30 PM

 

 
BreakBREAK
2:30 PM - 3:00 PM

 

 
Best Practice Awards CX BEST PRACTICE SESSION - CSR CAREER DEVELOPMENT
3:00 PM - 3:45 PM

 

 
Boat Cruise BOAT CRUISE
5:00 PM - 6:00 PM

 

 
BreakfastHAWAIIAN LUAU DINNER
6:00 PM - 10:00 PM

 

 


 

Thursday, May 30, 2020 - CX Best Practices Conference

 
Call Center TourCSR APPRECIATION DAY ACTIVITIES
TBD

 

 
mySQM DemomySQM Demo
TBD

 

 
Call Center TourSQM VoC Research Center Tour
TBD
 
 
Wine ReceptionWINE RECEPTION
5:00 PM - 6:00 PM

 

 
Awards GalaCX INDUSTRY AWARDS AND GALA DINNER
6:00 PM - 12:00 AM