Customer Service Representative Appreciation Day


Customer Experience Conference

Recognize your world class performing customer service representatives at SQM’s 20th Annual Customer Experience Conference and Industry Awards.

Recognizing customer representatives for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Take the opportunity at SQM’s conference to recognize your top performing agents for a job well done and celebrate their success in providing world class customer experiences.

At SQM’s Customer Service Representative Appreciation Day, celebrate your agents’ successes through unique experiences such as special spa days, wine and spirit tours, and golf and adventure. Finish off the day at our Awards Gala, where our awards celebration dinner is the most prestigious event in the contact center industry. The awards and certificates are highly coveted by CSRs, supervisors and contact centers. Receiving these awards and certificates in front of over 500 contact center peers is extremely gratifying.



Examples of CSR Appreciation Day events to be hosted:

Spa & Relaxation

Spa & Relaxation

Escape to a place where beauty and relaxation are more than just skin deep. The Davenport Spa and Salon is your mid-city oasis of serenity and well-being. Enter the tranquility of the Grecian lobby and immediately feel the accumulated stress of daily life begin to dissipate. Let the trained hands of our expert staff pamper your body, soothe your mind and re-energize your soul.  Their wellness spa offers the chance to surrender to relaxation, rejuvenate and take advantage of a necessary indulgence during your stay. Before or after your treatments, indulge in the Aromatherapy steam room or Relaxation reading room.

Party Trolly

Party Trolley Craft Beer Tour

The Spokane Party Trolley provides a unique way to have fun in the form of transportainment. The bike is “Earth-friendly” in that it burns no fossil fuels and is strictly powered by the pedaling of its passengers. Take in the sights and sounds of Spokane while embarking on a craft brewery tour with stops such as The Iron Goat, and Steam Plant historic brewery! During the adventure you will learn the beer making process from local brewmasters and enjoy multiple flights of beer. Before the tour ends, take a ride on the Riverfront Park's 1909 Looff Carrousel.

Golfing in Spokane


Spokane's newest golf course features a creek meandering throughout the course, five ponds, wooded and hilly areas, and holes with open beauty and well-protected greens. Qualchan is located in a very natural setting and is a sanctuary for many species of birds and wildlife. Qualchan's par 72 and 6,559 yards will give all skill levels a special golf experience.

Waterfalls Skyride

Walking / Gondola Tour

With your knowledgeable guide, walk the site of the 1974 World Expo in Spokane, currently the Riverfront Park. Ride the gondola over the falls and learn the story behind it's creation. The walk is about 1 mile long, and crosses the Spokane River multiple times. Along with lunch at a popular downtown eatery, enjoy wine tastings from 3 different vineyards.



Four zip lines, a sky bridge and views that are out of this world are what make Timberline Adventures the ultimate outdoor experience in Coeur d’Alene. A Yamaha Viking UTV will be waiting for you upon arrival at the property. An exciting mile long drive with an 800ft vertical foot climb is what lies between you and your first step off our platform and into the sky. You will soar from tree to tree for two to two and a half hour before ending the course with an epic surprise.

Wine and Cat Tour

Arbor Crest Winery & Wild Cat Tour

Visit Cat Tales Zoological Park where rescued Big Cats and Bears can be hand fed by the special few, in a safe, secure home for the animals. Next up is Green Bluff Growers. Over 30 small farms within 12 sq miles – ride through orchards on Walter’s Fruit Loop Express, eat homemade pie or other country confections and see how real farms work.  Lunch is included before your trip to the wineries. Among them, Arbor Crest Winery, perched 450 feet above the Spokane river, a historic property with award-winning wines, delightful events, stunning views, and park-like grounds that dazzle in every season. Enjoy 180 degree views while sampling exquisite wines.

Who Should Attend?

World Class Certified frontline supervisors and CSRs

Date and Location

May 9, 2019

The Historic Davenport Hotel
Autograph Collection

10 South Post Street
Spokane, WA


Hotel Reservation Information

For Individual Room Reservations, please click here.

For Group Reservations of more than 5 people, please contact SQM and ask for Denise Dickson at 1-800-446-2095 to reserve your rooms today!


Appreciation Day Registration