Customer Service Representative Appreciation Day


Customer Experience Conference

Recognize your world class performing customer service representatives at SQM’s 20th Annual Customer Experience Conference and Industry Awards.

Recognizing customer representatives for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Take the opportunity at SQM’s conference to recognize your top performing agents for a job well done and celebrate their success in providing world class customer experiences.

At SQM’s Customer Service Representative Appreciation Day, celebrate your agents’ successes through unique experiences such as special spa days, wine and spirit tours, and golf and adventure. Finish off the day at our Awards Gala, where our awards celebration dinner is the most prestigious event in the contact center industry. The awards and certificates are highly coveted by CSRs, supervisors and contact centers. Receiving these awards and certificates in front of over 500 contact center peers is extremely gratifying.



Examples of CSR Appreciation Day events to be hosted:

Spa & Relaxation

Spa & Relaxation

Escape to a place where beauty and relaxation are more than just skin deep. The Davenport Spa and Salon is your mid-city oasis of serenity and well-being. Enter the tranquility of the Grecian lobby and immediately feel the accumulated stress of daily life begin to dissipate. Let the trained hands of our expert staff pamper your body, soothe your mind and re-energize your soul.  Their wellness spa offers the chance to surrender to relaxation, rejuvenate and take advantage of a necessary indulgence during your stay.

White Water Rafting

Whitewater Rafting

If you are looking to enjoy an amazing day of roller coaster waves and splash landings, then river rafting is the adventure for you! Enjoy some of the best whitewater rafting in North America, just minutes away from downtown Spokane.

Golfing in Spokane


Rolling hills and groomed grasses make for an unforgettable golfing experience that is enjoyable for all skill levels. The Spokane region is home to 33 of the nation’s finest public and private golf courses. Spokane courses—ranked in the top 100 by Golf Digest—feature fairways surrounded by the region’s stunning natural beauty and every amenity the modern golfer could ask for.

Waterfalls Skyride

Dramatic Waterfalls Skyride

Take a spectacular ride in a gondola over the thundering waters of Spokane River, just outside the heart of downtown Spokane. Take advantage of a truly unique day by floating over the powerful Spokane River to see natures powerful rapids flowing upwards of 31,000 cubic feet per second, with over 200,000 gallons of water per square foot. This is an adventure you will not want to miss!



Join us for ziplining high above the trees to experience the thrill of a lifetime! Take in the panoramic views of the Spokane valley while you glide through the air above the tree tops of Spokane. Enjoy the adventure at your own pace while taking in the magnificent surroundings of nature.



Spokane is a destination for water adventure enthusiasts, so grab your paddle and start exploring the great outdoors near Spokane! This center of the Intermountain Northwest is a hub for paddlers of every type.

Who Should Attend?

World Class Certified frontline supervisors and CSRs

Date and Location

May 9, 2019

The Historic Davenport Hotel
Autograph Collection

10 South Post Street
Spokane, WA


Hotel Reservation Information

For Individual Room Reservations, please click here.

For Group Reservations of more than 5 people, please contact SQM and ask for Denise Dickson at 1-800-446-2095 to reserve your rooms today!


Appreciation Day Registration