Customer Service Representative Appreciation Day


SQM's Conference and Industry Awards

Recognize your world class performing customer service representatives at SQM’s 21st Annual Customer Experience Conference and Industry Awards.

Recognizing customer representatives for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Take the opportunity at SQM’s conference to recognize your top performing agents for a job well done and celebrate their success in providing world class customer experiences.

At SQM’s Customer Service Representative Appreciation Day, celebrate your agents’ successes through unique experiences such as special spa days, wine and spirit tours, and golf and adventure. Finish off the day at our Awards Gala, where our awards celebration dinner is the most prestigious event in the contact center industry. The awards and certificates are highly coveted by CSRs, supervisors and contact centers. Receiving these awards and certificates in front of over 500 contact center peers is extremely gratifying.



Examples of CSR Appreciation Day events to be hosted:

Spa & Relaxation

Spa Treatments

Escape to a world of relaxation, inspired by the natural elements of the Pacific Northwest. At The Coeur d’Alene Resort Spa, your journey into peace and tranquility is yours to create. Browse our complete menu of services, treatments and packages to plan and book your own perfect day at the Spa. Choose between more than a dozen different massage treatments providing various kinds of relaxation and pain relief.

Float Plane Tours

Float Plane Tour

This 80-mile, 40-minute flight starts out at the north end of Lake Coeur d’Alene and then proceeds north to cover Hayden Lake, Lake Pend Oreille and Farragut State Park. On this flight you will also see the Cabinet and Selkirk Mountains, the Clark Fork and Pend Oreille Rivers, the city of Sandpoint, Schweitzer Mountain Resort, Spirit Lake, Mt. Spokane Ski Resort, Twin Lakes and then back over the city of Coeur d’Alene. Enjoy a picnic lunch at CDA Resort’s Lakeview Terrace following the flight.


Golfing in Spokane


The Coeur d'Alene golf course is simply sublime. Nothing is spared to deliver the ultimate golfing experience. As a golfer, you reach its meticuliusly manicured fairways with a ride in a sleek mahogany boat, and that's just for starters. With the attention of your personal forecaddie, the comfort of your luxury custom cart, gorgeous Lake Coeur d'Alene views on nearly every hole, and every item expertly attended to, you're in for the golf game of your life. It's quite simply, golf at its finest.



Four zip lines, a sky bridge and views that are out of this world are what make Timberline Adventures the ultimate outdoor experience in Coeur d’Alene. A Yamaha Viking UTV will be waiting for you upon arrival at the property. An exciting mile long drive with an 800ft vertical foot climb is what lies between you and your first step off our platform and into the sky. You will soar from tree to tree for two to two and a half hour before ending the course with an epic surprise.

Who Should Attend?

World Class Certified frontline supervisors and CSRs

Date and Location

April 30th, 2020

The Coeur d'Alene Resort
115 S. 2nd Street
Coeur d'Alene, Idaho


Hotel Reservation Information

Room reservation details to be announced shortly.

Appreciation Day Registration