SQM Group

Contact Center Best Practice Awards


SQM’s 2016 Contact Center Best Practice Awards Announcement

1 of 2 Press Releases for SQM Awards
Published on January 30, 2017

These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2016 Contact Center Best Practice Awards. These prestigious contact center industry awards will be presented at SQM’s Customer Experience Conference, held at Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017.

SQM is proud to honor the following Contact Center Best Practice Award Winners:




BlueCross BlueShield of South Carolina

Web Self-Service

FedEx Express Canada

Quality Assurance

Prime Therapeutics

Desktop Application(s)

Comcast Cable

CSR Recognition Program

Canadian Tire Financial Services

Career Development Program

UPMC Health Plan

Call Handling

VSP Vision Care

Escalation CSR Support

Capital One

Performance Management System

Scotia iTRADE

CSR Coaching Program

Nationstar Mortgage

CSR Training Program

BlueCross BlueShield of Vermont

CSR Hiring Process

Accenture Business Services for Utilities Inc.

Standard Operating Practices

Genworth & PerformRx

Continuous Improvement Process

Millennium1 Solutions

SQM Group would like to congratulate all award-winning organizations on their achievements!