SQM’s 2016 Contact Center Best Practice Awards Announcement
1 of 2 Press Releases for SQM Awards
Published on January 30, 2017 PRWeb.com
These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2016 Contact Center Best Practice Awards. These prestigious contact center industry awards will be presented at SQM’s Customer Experience Conference, held at Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017.
SQM is proud to honor the following Contact Center Best Practice Award Winners:
BlueCross BlueShield of South Carolina
FedEx Express Canada
CSR Recognition Program
Canadian Tire Financial Services
Career Development Program
UPMC Health Plan
VSP Vision Care
Escalation CSR Support
Performance Management System
CSR Coaching Program
CSR Training Program
BlueCross BlueShield of Vermont
CSR Hiring Process
Accenture Business Services for Utilities Inc.
Standard Operating Practices
Genworth & PerformRx
Continuous Improvement Process
SQM Group would like to congratulate all award-winning organizations on their achievements!