CXM Software for Contact Centers
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Improve Customer and Employee Experience - One Individual at a Time
1 of 2 Press Releases for SQM Awards Published on January 30, 2017 PRWeb.com
These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2016 Contact Center Best Practice Awards. These prestigious contact center industry awards will be presented at SQM’s Customer Experience Conference, held at Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017.
SQM is proud to honor the following Contact Center Best Practice Award Winners:
Omni-Channel
BlueCross BlueShield of South Carolina
Web Self-Service
FedEx Express Canada
Quality Assurance
Prime Therapeutics
Desktop Application(s)
Comcast Cable
CSR Recognition Program
Canadian Tire Financial Services
Career Development Program
UPMC Health Plan
Call Handling
VSP Vision Care
Escalation CSR Support
Capital One
Performance Management System
Scotia iTRADE
CSR Coaching Program
Nationstar Mortgage
CSR Training Program
BlueCross BlueShield of Vermont
CSR Hiring Process
Accenture Business Services for Utilities Inc.
Standard Operating Practices
Genworth & PerformRx
Continuous Improvement Process
Millennium1 Solutions
SQM Group would like to congratulate all award-winning organizations on their achievements!
