CXM Software for Contact Centers
Studies Designed to Improve and Provide Great CX
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Improve Customer and Employee Experience - One Individual at a Time
Due to the COVID-19 outbreak, SQM will post all updates to our conference and provide client information here.
UPDATE:Staying Connected Through COVID-19
Updated: April 17, 2020
The coronavirus (COVID-19) continues to be top-of-mind as each of us experience the influx of information and daily developments which cause volatility, uncertainty, complexity, and ambiguity in the world around us.
At SQM, we are diligently working to ensure the health and safety of our clients, employees, and the communities we operate in (Coeur d’Alene, ID and Vernon, BC). What’s most important to us is looking after the well-being of our employees and their families while meeting the needs of our clients. You will find all of our updates on our conference and general client information below.
Useful information on customer reaction and perception to the COVID-19 crisis to help you prepare for your contact center response plan:
Read More ▶ About COVID-19 and Customer Experience
Published: April 2, 2020
Stay up-to-date with messaging surrounding conference updates and rescheduling:
Read More ▶ About the Conference
Last Updated: March 18, 2020
Stay up-to-date with important information for clients:
Read More ▶ About Client Updates
Last Updated: April 17, 2020