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CSR

World Class Certification for CSRs and Supervisors

Recognition practices are one of the lowest rated attributes by front line CSRs. Only 35% of CSRs are very satisfied with their center’s recognition practices.

August 23rd, 2016|Categories: CSR, Recognition Program|Tags: , , |

Does Your Recognition Program Motivate CSRs and Managers?

A best practice to improve FCR and other KPIs in your contact center is to recognize CSR behavior and base rewards on VoC results with a recognition program. Recognition needs to be in a frequent, descriptive and impactful manner, so that CSRs know what they are being recognized for.

November 23rd, 2015|Categories: CSR, Recognition Program|Tags: , , , |