Current Openings

https://sqmwebtest.sqmgroup.com/career-opportunities/
SQM Group specializes in measuring contact center quality assurance for organizational compliance and customer satisfaction performance for the largest companies in North America. SQM has locations in both Vernon, BC and in Coeur d’Alene, Idaho. Due to our consistent growth of 15% annually, SQM is currently looking for candidates for the following departments. We have openings in both our Vernon and Coeur d’Alene office locations.

Senior Client Account Manager


A proven track record of providing world class customer service, having attention to detail, and having a desire to work in a dynamic, challenging environment are all characteristics to possess as a Senior Account Manager at SQM.

This position requires an individual that is customer service centric, detail orientated and has strong analytical skills. The successful applicant will provide customer service guidance, communicate with clients at a senior level to resolve issues and inquiries, and lead and execute multiple projects with tight time frames.

Duties and responsibilities include, but are not limited to, the following:

  • Manage a large, complex, functionally diverse, and globally dispersed client partnership
  • Maintain strong relationships within client organizations at the decision-maker and end-user levels; present a consistent SQM image to those clients; build high levels of client satisfaction; execute proper client agreements
  • Articulation of the total cost of ownership and value contribution to assigned accounts within SQM
  • Develop, implement and manage project plans in conjunction with the client and translate into actionable plans within SQM
  • Prepare and conduct quarterly strategic account planning meetings and annual executive summits
  • Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation

Candidates must have the following key competencies and qualifications:

  • Previous experience providing recommendations, consulting, and analysis within an account management setting (required)
  • Undergraduate degree (required)
  • Mathematical or statistical aptitude
  • Strong organizational, planning, and project implementation skills
  • Very strong people and communication skills including writing, speaking, and presenting
  • Travel is expected 30% of the year. A passport is required
  • Skilled in MS Office products
  • Call center experience is nice to have

Compensation and Benefits:

  • Health and Dental Insurance
  • Annual salary of $80,000 to $100,000 dependent upon qualifications and experience
  • Vacation starting at 3 weeks
  • Location: Coeur d’Alene, Idaho

Please email resume and cover letter to resumes@sqmgroup.com by March 31, 2017

Quality Assurance Analyst


SQM is looking for candidates for a quality assurance analyst position within our Software Development Department. The quality assurance analyst will test SQM’s proprietary software. This is a full-time, permanent position based out of our Vernon, BC office.

The candidate should have the following:

  • Post-secondary degree or diploma in an IT related field
  • Working knowledge in:
    • Microsoft Office products
    • Ability to write SQL scripts (Microsoft SQL Server)
    • Object Oriented Programming (an asset but not necessary)
    • ASP.NET (an asset but not necessary)
    • VB.NET (an asset but not necessary)
  • Experience in automated software testing
  • Strong analytical and debugging abilities
  • Detailed and goal-oriented
  • Ability to work in a team environment effectively and collaboratively
  • Ability to be flexible
  • Ability to set priorities and meet deadlines

Compensation and benefits:

  • Competitive salary offered based on qualifications and experience
  • Vacation starting at 3 weeks
  • Comprehensive health and dental insurance starting immediately

Please email resume and cover letter to resumes@sqmgroup.com by March 31, 2017

Telephone Survey Representatives


Click here to fill out the online application form
Do you have a passion for customer service? SQM Group is looking for Telephone Survey Representatives (TSRs) who speak either English, Spanish or French (or a combination) to join our outbound call center to conduct telephone surveys on customer service excellence. Bilingual TSRs must be able to fluently read, write and speak both languages (English/Spanish or English/French). SQM Group is a leader in customer satisfaction surveys for Fortune 500 contact centers throughout North America. We are looking for people who have some computer knowledge with competent and accurate 40 WPM typing speed. Candidates with 3 to 5 years general working experience is preferred. A great TSR has excellent listening and communication skills, as well as effective interpersonal skills. A professional telephone manner is necessary.

What do you gain by working at SQM?

Consistent Work Expectations.This is not a telemarketing job. There is no soliciting of customers. The responsibilities of the TSR are to conduct telephone interviews with survey respondents. TSRs must follow SQM survey standards and scripting while accurately documenting survey responses and demonstrating good judgment. The TSR is at a desk for long periods of time. Due to survey standardization, the job can be repetitive but rewarding for the right candidate.

A Family Atmosphere. SQM promotes a family atmosphere through group events such as potlucks, Halloween costume parties, and Christmas lunches. SQM raffles tickets several times a year for community events. Plus, SQM supports the local community and charities through various fundraising campaigns. At SQM, free coffee, tea and hot chocolate is available for all employees.

Stable Hours. SQM’s hours are Monday to Friday, 8:30 AM to 5:00 PM. Voluntary overtime is available from time to time.

Paid Training and Competitive Wage.
Starting wage is $12.00/hour with two days paid training plus benefits. For bilingual TSRS, wage is $12.50/hour after three months of surveying.

Pay for Performance. SQM’s compensation program is designed to promote internal quality and align with our business objectives while maintaining a clear focus on recognizing excellence at the individual level.

Health, Well-being & Peace of Mind. We offer competitive health and well-being benefits. Our program includes valuable tools and resources that empower our employees to make good health decisions in the future. Our benefits program also includes valuable life and disability insurance coverage to help protect our employees and their families from the unexpected.

Only those selected for an interview will be contacted. Upon hiring, all employees are required to do a background screening that will be organized by SQM.

Send resume to:
Email: resumes@sqmgroup.com
OR
Fax: 250-260-7821