The SQM Way

 

The SQM Way

The SQM Way explains who we are as a company, what we believe, how we achieve results, and where we aspire to go in the future. It establishes a common understanding not only for our employees, but for all people who interact with us. The SQM Way has stood the test of time and is an integral part of our past, present, and future. It shows the path to continued and future success as we develop our company’s technology, people, and practices to help improve the lives of our own employees, our clients' employees, and our clients' customer experiences doing business with them.

Our Mission…

To help organizations improve their customer and employee experience performance – one individual at a time.

 

Our Employees…

At SQM, we are very proud of the fact that we have world class employee satisfaction with working at SQM. When we compare our employee satisfaction against leading North American organizations, we are in the top 5 percent. Join Our Team!

Our Values…

With customer and employee experience improvement as our focus, our core values are to:

  •  Provide great customer experiences and satisfaction.
  •  Foster adaptability, innovation, and risk-taking.
  •  Promote creative and engaged ambassadors of change.
  •  Cultivate friendliness, collaboration, and teamwork.
  •  Continuous improvement of practices.
  •  Continually learn, develop, and prosper.
  •  Be transparent, trustworthy, and respectful.
  •  Hold ourselves accountable for achieving high-performance results.
  •  Make a positive impact in our community and environment.
  •  Reward employees who contribute to improving our clients’ customer experiences.
 
 
97% Employee Satisfaction

SQM'S FUTURE

mySQM™ CX Insights software is core to our organization for providing the ability to capture, analyze, and report actionable customer and employee experience feedback.
We have a proven track record for helping clients improve CX performance by providing our clients with CX consulting services based on the best practices required to improve CX. Our expertise in people, process, and technology best practices are unique and unmatched in the contact center industry for improving CX.
Our awards and certification of organizations and individuals who have demonstrated CX excellence are considered prestigious as they are judged by the customers and employees who work in the contact center industry. SQM’s awards are highly sought after contact center industry awards in North America as they recognize demonstrated excellence for CX, employee experience (EX), and CX Best Practices.

 

FACTS ABOUT SQM GROUP

70% of Clients Improve CX Performance Year-Over-Year

70% of Clients Improve CX Performance Year-Over-Year

60% of our Client Base is Not-For-Profit

60% of our Client Base is Not-For-Profit

20% of Revenue Allocated to Research & Development

20% of Revenue Allocated to Research & Development

95% Client Retention Rate

95% Client Retention Rate

1% of Profits go to Charitable Initiatives

1% of Profits to Community Care Initiatives