SQM’s 2016 Contact Center Best Practice Awards Announcement

Contact Center Best Practice Awards

1 of 2 Press Releases for SQM Awards
Published on January 30, 2017
PRWeb.com

These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2016 Contact Center Best Practice Awards. These prestigious contact center industry awards will be presented at SQM’s Customer Experience Conference, held at Sparkling Hill Resort in Vernon, British Columbia, May 2nd – 4th, 2017.

SQM is proud to honor the following Contact Center Best Practice Award Winners:

Category

Organization


Omni-Channel

BlueCross BlueShield of South Carolina


Web Self-Service

FedEx Express Canada


Quality Assurance

Prime Therapeutics


Desktop Application(s)

Comcast Cable


CSR Recognition Program

Canadian Tire Financial Services


Career Development Program

UPMC Health Plan


Call Handling

VSP Vision Care


Escalation CSR Support

Capital One


Performance Management System

Scotia iTRADE


CSR Coaching Program

Nationstar Mortgage


CSR Training Program

BlueCross BlueShield of Vermont


CSR Hiring Process

Accenture Business Services for Utilities Inc.


Standard Operating Practices

Genworth & PerformRx


Continuous Improvement Process

Millennium1 Solutions

SQM Group would like to congratulate all award-winning organizations on their achievements!